Assistant Laundry Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, located on the southern shore of the Arabian Gulf. It has a sub-tropical, arid climate.

What you will do

Create motivating work environment.

1. Oversee the day-to-day operation in areas relating to the Housekeeping and Laundry Department and to administer the supervision of all staff in conjunction with the Assistant Director of Housekeeping / Rooms Lead.
2. Ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected in a Four Seasons Hotel.
3. Properly schedule staff and coordinate the daily assignment of work.
4. Manage department labor to ensure maximum efficiency and productivity for the hotel.
5. Interview and train the staff. Hold team members accountable and discipline staff when needed.
6. Properly open the Department. Check night report and prepare Laundry Attendants’ daily assignments.
7. Assure the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
8. Monitor daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
9. Ensure communication and follow-up on any problems, guest requests or special requirements.
10. Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
11. Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
12. Check daily for maintenance conditions and submit the work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.
13. Linen and Uniform quality control – clean and stocked.
14. Make inspection trips through entire hotel checking on production methods and procedures. Check washing formulas, making corrections and improvements whenever possible.

What you bring

1. Minimum of 2 years of laundry management experience.
2. Fluent in English (verbal and writing).
3. Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
4. Strong communication and interpersonal skills.
5. High level of attention to detail.
6. Flexibility with schedule - Able to work weekdays, weekends, holidays, evening / overnight shifts.
7. Strong knowledge of linen inventory, stain removal and chemicals.

What we offer

1. Work Authorization.
2. Competitive tax-free salary and service charge.
3. Live out allowance or single accommodation in the staff housing.
4. Medical and life insurance.
5. Paid annual leave.
6. Annual flight allowance to home country.
7. End of service gratuity.
8. Learning & Development Programs.
9. Career opportunities and international transfer.