Assistant It Manager

Job Responsibilities

1. Management and support scope to locations across AUH- UAE.
2. Serve as a trusted technology advisor to regional executives, helping them understand technology and matching the demand for technology with supply of resources and capabilities.
3. Applications and E-commerce knowledge is a must with B2C and B2B domain experiences.
4. Establish business partnerships with Business Line Leaders and Regional Executives by possessing a knowledge of their strategy and involvement in critical strategic planning.
5. Manage communications to regional business stakeholders including for strategy, project status and IT service delivery performance.
6. In collaboration with Regional & HQ IT teams, lead the delivery & support of all IT initiatives (global and local) in the region, ensure proper project management and change control processes are followed, and approved budgets are managed, to enable the Region business strategies and plan.
7. Oversee the ongoing operations of all IT solutions and services in the region to ensure they meet the needs of the business and all SLAs are met by ensuring timely problem resolution and providing excellent customer service.
8. Install, support and maintain computer hardware, network and software infrastructure as needed.
9. Ensure all computer systems are functioning properly including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection.
10. Ensure competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
11. Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures.
12. Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information.
13. Provide training, guidance, and support to end users.
14. Perform any ad hoc IT duties as assigned.