Assistant Groups, Conferences & Events Manager - Conrad Abu Dhabi Etihad Towers

Job Description - Assistant Groups, Conferences & Events Manager - Conrad Abu Dhabi Etihad Towers (HOT0BE39)

Job Number:

HOT0BE39

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers, West Corniche, Abu Dhabi

As Assistant GC&E Manager, you will analyze market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Handling all events/groups details and complete planning for rooms, events, and groups.
2. Observing the team activities within the departments and communicate with the GC&E Sales Manager.
3. Giving out availability and rates for rooms and banquet events in line with targeted selling strategy.
4. Handling site visits with potential or actual clients.
5. Taking over group/event files according to supervisor’s orders.
6. Revising group contracts or issuing contract addendums for the client and ensuring the revised proforma invoice is sent on time.
7. Preparing the group file with all details.
8. Communicating all event and group details with operational departments by leading weekly BEO meetings and hotel systems pro-actively (Distributing BEOs and Group Instruction Sheets).
9. Managing group blocks and entering rooming lists into the system.
10. Conducting Pre-con meetings with organizers and all operation departments in the hotel.
11. Following up on deposit payments as per contracted terms.
12. Cooperating with the finance team to ensure invoices are issued with correct backup.
13. Collecting feedback from clients about their experience and sharing it with relevant departments for developments/appreciations.
14. Developing and maintaining excellent product knowledge and using it to deliver the benefits of the product to the client.
15. Obtaining full knowledge of competitors' products to understand the marketplace.

Daily Tasks

1. Releasing BEOs
2. Inserting rooming lists and releasing GIS
3. Site inspections of definite events/groups
4. Applying for DTCM permits
5. Collecting and following up on deposits
6. Final invoices and billing
7. Applying HHonors points
8. Pre-con meetings with organizers
9. Weekly BEO meetings with Ops teams
10. BBOB activities when required
11. Sales calls when required
12. Finalizing groups in-house and closing pay master after group checkout

What are we looking for?

A Conference and Events Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous experience in a similar role.
• Ability to demonstrate negotiation and influencing skills.
• Ability to manage conflict effectively.
• Positive attitude and excellent communication skills.
• Ability to work under pressure.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working within the hospitality industry.
• Commercial and industry knowledge.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!