Assistant Front Office Manager

Responsibilities:

1. Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
2. Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
3. Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
4. Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
5. Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.