Assistant Front Office Manager

Showcase your interpersonal strengths as an Assistant Front Office Manager; you will lead, train, and recognize your team in support of exceptional guest service! In this role, you will support the hotel by:

• Assisting the Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
• Communicating through preshift logs, emails, and departmental meetings all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one-on-one coach & counsel sessions, maintaining performance logs, and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs, and processes in the department
• Completing other duties as assigned

Qualifications:

Your experience and skills include:

• Previous 1 year leadership experience at a 5-star hotel
• Excellent knowledge of Front Office and Hotel procedures an asset
• Previous Customer Service Experience required
• General knowledge of key departments including Housekeeping and Maintenance an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline an asset

Remote Work:

No

Employment Type:

Full-time