Assistant Front Office Manager

Management

As a Manager, you are expected to demonstrate the following behaviours consistently:

1. Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance.
2. Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality.
3. Develop a detailed understanding of the market and guests’ needs, challenge the way things are done, identify areas requiring change, and suggest ideas to support the change.
4. Identify opportunities to improve profitability of own area, implementation, and maintenance of brand standards and standard operating procedures.
5. Train and develop the team and provide support when required.
6. Ensure all direct reports have a Personal Development Plan to achieve their goals.
7. Ensure that effective communication flow is maintained at all times.
8. Actively participate in community involvement projects and initiatives together with the hotel’s management team.
9. Maintain a business environment based on the Code of Conduct and Company Vision.
10. At least 4 years of experience in a similar role in a 4/5* property.
11. Thorough knowledge of customer service, office management, and basic bookkeeping procedures.
12. Possess good English communication skills along with strong interpersonal and problem-solving abilities.
13. Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
14. Excellent communication and people management skills.
15. Must have the ability to handle a multitude of tasks and guest requests.