Assistant Front Office Manager

Showcase your interpersonal strengths as an Assistant Front Office Manager. You will lead, train, and recognize your team in support of exceptional guest service! In this role, you will support the hotel by:

• Assisting the Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through preshift logs, emails, and departmental meetings all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one-on-one coaching & counseling sessions, maintaining performance logs, and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs, and processes in the department
• Completing other duties as assigned

Qualifications :

Your experience and skills include:

• Previous 1 year leadership experience at a 5-star hotel
• Excellent knowledge of Front Office and Hotel procedures is an asset
• Previous Customer Service Experience required
• General knowledge of key departments including Housekeeping and Maintenance is an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline is an asset

Remote Work :

No

Employment Type :

Full-time