Assistant Front Office Manager

Job Responsibilities:

• Ensure a high level of customer service and guest satisfaction.
• Address and resolve guest complaints promptly and professionally.
• Oversee check-in, check-out, and reservation processes.
• Ensure VIP guests and special requests are handled efficiently.
• Assist in hiring, training, and mentoring front desk staff.
• Monitor staff performance and provide feedback for improvement.
• Schedule shifts to ensure adequate staffing levels.
• Oversee daily front desk activities including cash handling and billing.
• Ensure compliance with hotel policies and standard operating procedures.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Manage room inventory and collaborate with the reservations team.
• Promote upselling of rooms and hotel services to maximize revenue.
• Ensure proper handling of bookings and minimize overbookings.
• Assist in tracking occupancy rates and preparing reports.
• Maintain front office records and reports as per hotel standards.
• Adhere to health, safety, and security guidelines.

Qualifications:

• Minimum of two years previous Duty Manager/Night Manager experience.
• Highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.
• Excellent written and verbal interpersonal and communication skills.
• Must be a strong team player with proven leadership, development, and delegating skills.
• Highest guest service skills, talent, and knowledge with the vision and ability to lead employees to excellence.
• Previous international experience essential.
• Second or third language an asset.

Remote Work: No

Employment Type: Full-time