Assistant Director of Sales (Vintage Grand Hotel)

JOB SUMMARY

Along with the Director of Sales & Marketing, assists in leading the property’s segmented sales efforts (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal sales goals.

Developing & Executing Sales Strategies

• Works with the sales leaders to ensure understanding of the sales strategy and the effective implementation of the strategy for each segment.
• Assists in the development, implementation and sustaining of an aggressive solicitation program focused on increasing business across segments.
• Works with the management team to create and implement a sales plan addressing revenue, guests and each market segment led by the DOSM.
• Assists with the development and implementation of promotions; both internal and external.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal sales goals).
• Recommends sales goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contracts, following up on all guest correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Ensures that a customer recognition program is in effect throughout Sales.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Attends customer events, trade shows and sales events.

CANDIDATE PROFILE

Qualifications: Experience

• At least 5-10 years of relevant work experience in the Dubai Market especially in the IMPZ area.
• Proven track record of delivering sales results in commercial roles in hotels.
• Strong knowledge of the hotel and travel Industry including knowledge of competitor hotels and destinations.

Education

• Candidate must hold a degree from a major, accredited institution in the fields of hospitality sales, marketing or business administration.
• Excellent command of English.
• Positive attitude and willingness to learn and grow.
• Mature presentation style and be comfortable interacting with senior management.
• Aptitude for being able to work and make decisions under very high pressure.
• Ability to keep up with a fast-paced and growing business.
• Must have a strong analytical and economics mindset.
• Excellent team player and being able to build strong, personal relationships with external business partners, local governments, tourism organizations and internal teams.