Assistant Butler Manager - Guest Relations

JUMEIRAH

Dubai

AED 50,000 - 200,000

Job description

Manages and conducts regular inspections of all butler areas including occupied and non-occupied rooms, floor receptions and butlers’ pantries to ensure standards and consistency are always maintained to the highest level.
Ensures that the team adheres to all hotel and company standards, business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/attendance procedures, and quality standards.
Monitors VIP guest/customer arrivals and inspections of VIP Suites so that special arrangements are ready upon arrival to meet their preferences. Coordinates with other operating departments, notably front office, to manage VIP guests/customers' requests.
Monitors the Credit Check, Rate variance, and housekeeping discrepancy reports to ensure they are actioned, duly signed, and filed as required.
Actively obtains feedback from guests through comment cards, TripAdvisor, etc., to improve services and facilities. Obtained feedback is shared with respective departments.
Maintains quality service by enforcing quality and customer service standards as per LQA. Analyzes Mystery Customer information, Profile Quality scores, and LQA results, communicates them to the team, and develops corrective actions as needed.
Ensures strict adherence to all relevant Health, Safety, and Environment procedures, emergency procedures, and fire prevention regulations by colleagues.
Ensures strict adherence to all HACCP standards in line with local regulatory requirements by colleagues.
Manages team activities such as daily briefings, meetings, outings, and other necessary activities to keep the team engaged and motivated.