Assistant Boutique Manager- Abu Dhabi Boutiques

POSITION SNAPSHOT

Role: Assistant Boutique Manager

Location: Abu Dhabi

Company: Nespresso UAE

Position Summary

Nespresso UAE is looking to hire an Assistant Boutique Manager for the Nespresso UAE Boutiques, responsible for optimizing sales performance, profitability, and adherence to Nespresso standards, policies, and procedures by providing the teams with sales leadership, coaching, support, and oversight to ensure an exceptional brand experience for our customers. May directly manage an assigned team of coffee specialists.

A DAY IN THE LIFE …

Manages Operations:

1. Ensure retail operations procedures and best practices are being adhered to such as stock management & payment management.
2. Adhere to the Nestle Safety health and environmental and food safety policy and procedures.
3. Promote a safety & quality conscious culture within the boutique.
4. Supports investigation of incidents, injuries, or illnesses and concerns/complaints.
5. Ensure completion of all required records (E.g., Stock room temperature readings).
6. Lead the implementation of an emergency action plan.
7. Responsible for corrective and preventative actions when assigned by the Boutique Manager.

Drives Sales & Profitability:

1. Support the Boutique Manager in the evaluation of store performance weekly, monthly, and YTD results.
2. Supports the team to achieve weekly, monthly, and yearly targets and KPIs.
3. Supports the Boutique Manager in allocating roles with the team to properly drive sales throughout the day to meet goals, as well as to properly manage store operations.
4. Supports the Boutique Manager to deliver outstanding Customer Experience.
5. Acts as an enthusiastic ambassador for Nespresso.
6. Ensures Visual Merchandising programs are executed, and all stores adhere to Nespresso standards for merchandising and product presentation.
7. Always ensures appropriate representation of the Nespresso brand.

People Management:

1. Ensures timely execution of company procedures for new hires, onboarding, PDP, etc.
2. Supports the training and provides ongoing feedback and coaching, E.g., on selling skills and operational standards.
3. In collaboration with the Boutique Manager and Human Resources, provides advice and counsel to Managers regarding personnel practices, policy, and employment laws.

What Will Make You Successful…

1. Minimum of 4 years of extensive professional experience in retail required.
2. Experience in customer relationship management.
3. Experience in retail project management processes and change management.
4. Minimum 3 years of supervisory experience in people management & development is a plus.