Assistant Area Manager

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• You hold a degree in logistics, business administration, or in a related field, or you have an equivalent qualification
• A strong team player, you thrive when working with others
• You’re a natural at motivating others around you
• You demonstrate problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes isn’t a problem for you
• You’re a quick thinker, able to act decisively in a fast-paced environment
• You’re willing and able to work to flexible schedules and shifts: you always commit the time required to get the job done.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Degree in Engineering, Operations, or Supply Chain is a plus.
• Ability to thrive in an ambiguous environment.
• Adapt at analytical work and the ability to motivate others in a deadline-driven environment
• Basic understanding of Lean and Six Sigma.

Overseeing Operations:

• Supervise and manage the daily operations of multiple locations, ensuring that each is operating efficiently and effectively.
• Ensure that all locations are meeting performance standards and that objectives are being achieved.

Financial Management:

• Develop and manage budgets for each location within the assigned area, ensuring financial targets are met.
• Analyze financial reports and KPIs to assess performance and take corrective actions where necessary.
• Oversee revenue and profit margins, ensuring cost-effective operations and maximizing profitability.

Staff Supervision and Development:

• Lead a team of managers or supervisors at different locations, providing guidance, support, and direction.
• Conduct performance reviews, provide feedback, and develop action plans for underperforming teams.
• Ensure that team members receive proper training and development opportunities to succeed in their roles.

Customer Service and Satisfaction:

• Ensure that customer service standards are consistently met across all locations within the area.
• Address customer concerns, complaints, and feedback in a timely and professional manner.
• Develop initiatives to improve customer satisfaction and loyalty.

Strategic Planning and Goal Setting:

• Develop and implement strategies that support organizational goals and drive performance within the area.
• Set and track performance targets and key performance indicators (KPIs) for each location.
• Work with senior management to align regional objectives with broader company goals.

Reporting and Analysis:

• Monitor and analyze the performance of each location, providing regular reports to senior management.
• Track sales, revenue, and operational metrics to identify trends and areas for improvement.
• Provide insights and recommendations to improve performance, streamline processes, and enhance profitability.

Desired Candidate Profile

1. Leadership and Team Management
   • Strong leadership skills to manage and motivate teams across multiple locations.
   • Ability to inspire and develop managers and staff, ensuring they are aligned with company goals and values.
   • Experience in setting clear expectations, providing feedback, and fostering a positive work culture.
2. Operational Efficiency
   • Deep understanding of operational processes and the ability to optimize them across multiple sites or departments.
   • Expertise in managing resources effectively, ensuring the smooth operation of each location within the area.
   • Ability to implement strategies for improving efficiency, reducing costs, and enhancing service quality.
3. Financial Management
   • Proficiency in managing budgets, forecasting revenue, and controlling expenses within the assigned region.
   • Experience in driving profitability by ensuring that operations are cost-effective while meeting or exceeding financial targets.
   • Ability to analyze financial reports, interpret performance metrics, and take corrective actions when necessary.
4. Strategic Planning and Execution
   • Ability to develop and implement strategies that align with corporate goals and drive regional success.
   • Expertise in analyzing market trends, customer preferences, and competition to develop region-specific strategies.
   • Strong problem-solving skills to address challenges and adjust strategies as needed.
5. Communication Skills
   • Excellent communication skills to effectively interact with team members, senior management, customers, and stakeholders.
   • Ability to clearly convey company goals, expectations, and performance results to ensure alignment across all locations.
   • Skilled in conflict resolution and maintaining positive relationships with internal and external stakeholders.
6. Customer Focus
   • Strong customer service orientation to ensure that all locations within the area are meeting customer needs and expectations.
   • Experience in addressing customer complaints or concerns in a timely and professional manner.
   • Ability to drive customer satisfaction and loyalty through consistent service delivery.
7. Project Management
   • Experience in managing multiple projects simultaneously, ensuring that each project is completed on time and within budget.
   • Ability to prioritize tasks, allocate resources, and manage competing demands across different locations or departments.
   • Proficiency in using project management tools to track progress and outcomes.
8. Sales and Marketing Knowledge
   • Understanding of sales strategies and marketing techniques to drive business growth within the region.
   • Ability to analyze sales performance, identify opportunities for growth, and implement marketing strategies tailored to the area.
   • Experience in managing promotional campaigns, product launches, and customer acquisition efforts.
9. Staff Development and Training
   • Experience in hiring, training, and developing staff to ensure they have the skills and knowledge necessary for success.
   • Ability to assess team performance, identify training needs, and implement development programs.
   • Ensuring that team members are well-equipped to meet organizational goals and provide excellent service.