Asset Management Consultant

Roles and Responsibilities

A successful IT Asset Management Specialist will have the following qualifications:

Required Skills

• Bachelor's degree and 4+ years of relevant experience or equivalent work experience
• Ability to think quickly and perform problem-solving tasks even within changing conditions
• Strong customer service skills including follow-through and follow-up
• Ability to multi-task effectively
• Willingness to share knowledge and expertise with teammates
• Attention to detail and willingness to go the extra mile
• History of exceeding inventory goals
• Curiosity about new products or software that might increase productivity for our internal customers
• Team player who works well with others
• Leadership skills, whether guiding by example or coaching a group

Primary Responsibilities Include

• Manage and meet multiple inventory deadlines each week
• Observe guidelines to allow secure access to equipment and maintain organization
• Fulfill internal customer request (order) tickets in ServiceNow in a timely fashion, while providing great customer service
• Keep customers appraised of order status via notes in ServiceNow
• Work with approved vendors to place orders for equipment and software
• Enter and track purchase requisitions in Oracle
• Recommend and process orders for back stock to ensure we maintain adequate levels of inventory
• Keep stockrooms clean and organized
• Collaborate with other teams to resolve ongoing process issues that may not be the responsibility of this role
• Draft knowledge base entries to ensure consistency of processes across PC Tech teams

Desired Candidate Profile

• Asset Inventory Management:

  • Maintain a complete and accurate inventory of IT assets, including hardware (e.g., laptops, servers, networking equipment) and software (e.g., applications, licenses).
  • Track asset life cycles from procurement to disposal, ensuring all assets are recorded in an Asset Management System.
  • Implement barcode tagging or RFID systems to track physical assets.
  • Regularly audit and reconcile the asset inventory to ensure accuracy and prevent discrepancies.

• Procurement and Deployment:

  • Work with procurement teams to evaluate, order, and track new IT assets (hardware and software) according to organizational needs.
  • Ensure that purchased assets meet both operational and budgetary requirements.
  • Coordinate the deployment of IT assets to end-users, ensuring devices and software are configured, tested, and ready for use.
  • Maintain proper documentation of each asset’s serial number, configuration, and location.

• Asset Lifecycle Management:

  • Oversee the entire lifecycle of IT assets, ensuring efficient use, maintenance, and proper retirement of assets as they reach end-of-life.
  • Track warranty and service contract expiration dates, ensuring timely renewals or replacements.
  • Monitor and manage software license usage, ensuring compliance with licensing agreements and avoiding over-deployment or under-usage.

• Compliance and Audits:

  • Ensure that IT assets comply with organizational policies, industry regulations, and legal requirements (e.g., SOX, HIPAA, GDPR).
  • Prepare for and support internal and external audits by maintaining accurate asset records and ensuring compliance with licensing and regulatory standards.
  • Identify and resolve any discrepancies found during audits, such as missing or misconfigured assets.