Area Showroom Supervisor - Arabic Speaker

Job Location : Abu Dhabi

Salary : AED 7,000 to 8,000

The Area Showroom Supervisor is responsible for overseeing the daily operations, sales performance, and customer service standards across multiple retail showroom locations. This role ensures that showrooms meet sales targets, maintain brand standards, and provide an exceptional customer experience. The supervisor also manages and supports showroom staff, ensuring they are well-trained, motivated, and aligned with company goals.

Key Responsibilities:

1. Sales & Performance Management:

• Drive sales growth and meet or exceed sales targets across all assigned showrooms.
• Monitor key performance indicators (KPIs) such as conversion rates, average transaction value, and customer footfall.
• Analyze sales reports and develop action plans to improve performance.
• Implement promotions and marketing initiatives to boost showroom sales.

2. Store Operations & Compliance:

• Ensure that all showrooms operate efficiently and follow company policies, procedures, and safety standards.
• Maintain proper stock levels, visual merchandising, and overall store presentation.
• Conduct regular showroom visits to assess operational effectiveness and resolve issues.
• Ensure compliance with company policies, legal requirements, and industry regulations.

3. Customer Experience & Service Quality:

• Ensure a high level of customer satisfaction by implementing and maintaining exceptional service standards.
• Handle escalated customer complaints and provide effective resolutions.
• Implement customer feedback and suggestions to enhance service delivery.

4. Team Leadership & Staff Development:

• Supervise and support showroom managers and sales staff in achieving their goals.
• Conduct training sessions on product knowledge, sales techniques, and customer service.
• Provide coaching, motivation, and performance evaluations for team members.
• Recruit, onboard, and retain talented retail professionals.

5. Inventory & Stock Management:

• Oversee stock control processes to minimize losses and ensure product availability.
• Coordinate with supply chain teams for timely restocking of products.
• Monitor and address slow-moving or excess inventory.

6. Reporting & Communication:

• Generate and review operational and financial reports for senior management.
• Communicate key updates, policies, and strategies to showroom teams.
• Collaborate with marketing and merchandising teams for showroom promotions and events.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
• 3-5 years of experience in retail sales, showroom management, or a supervisory role.
• Strong leadership and people management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to analyze sales data and implement effective business strategies.
• Knowledge of retail operations, customer service best practices, and visual merchandising.
• Proficiency in Microsoft Office and retail management software.
• Flexibility to travel between showroom locations.

Work Conditions:

• Full-time position with availability on weekends, holidays, and peak shopping periods.
• Frequent travel between showroom locations.
• Dynamic and fast-paced retail environment.