Area Manager - Accommodation Services

Dubai, UAE Posted 3 days ago Expires in 2 months

Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Area Manager to join our Accommodation Services Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope: Responsible for the smooth running, safety, hygiene, and overall zone-wise accommodations supervision. This includes the coordination of all activities in a large and culturally diverse group of staff accommodations. Responsible for safe, efficient, and financially effective accommodation support services within budgetary guidelines in the designated area of operations.

Responsibilities:

• Responsible for the accommodation team’s review of daily occupancy data for the respective zone.
• Maintain complete details of employees staying in the accommodations of the respective zone and facilitate checking in/out of staff according to company procedure.
• Ensure mobilization and demobilization of accommodations at the dedicated area are achieved within the allocated timeline.
• Monitor water and electricity consumption in the zone and provide necessary control measures.
• Follow up on closing of aging jobs with facility management timely.

Customer:

• Responsible for the welfare and safety of all residents, support staff, visitors, and contractors in the zone.
• Liaise and support BU’s during client audits and inspections.
• Manage a team of managers, supervisors, security, and sub-contractor activities.
• Follow up on the closeout and compliance of operational and local authority requirements.

Process:

• Coordinate emergency response activities in the zone.
• Oversee all aspects of the Accommodation’s operation including facilities, staffing, food, housekeeping, and handling complaints.
• React to implementing and, in some cases, enforcing senior management and/or authority requirements to the zone-wise team on the ground and report back on progress.
• Manage and control entire zone daily operations in accordance with Transguard policies and HSE guidelines.
• Participate in and implement risk assessment and control measures in the zone.
• Audit and monitor rooms, bedding issues in the zone.
• Conduct weekly and monthly staff briefings to ensure focus on operational excellence.
• Manage team time and attendance, annual leave, and staff shifting.
• Conduct regular meetings with managers, supervisors, ASO, and laundry technicians on accommodation-related issues.
• Ensure individual and team clarity around roles, responsibilities, and deliverables via a strong performance-driven and safety culture.
• Keep up to date with all changes in processes, policy, and business developments.
• Attend weekly/monthly management meetings to discuss challenges and find solutions for continued improvement of standards.

Skills

• Minimum 10 years of experience required in the industry, including 5-7 years in a management role.
• Diploma or degree required in the industry is preferable but not essential.

Division: Accommodation and Catering Services