Area Manager

Roles and Responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to ensure quality and productivity are consistently high and business objectives are met across all shifts
• Support and lead a team while handling administrative work and building a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

About The Team
Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Amazon Manager to join a team that redefines fast delivery, helps build and run this new service for our customers, and oversees 3P Store Operations.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• A degree in logistics, business administration, or a related field, or an equivalent qualification
• A strong team player who thrives when working with others
• A natural at motivating others
• Demonstrated problem-solving and analytical capabilities, including conducting and driving Dive Deep analysis on complex processes
• A quick thinker, able to act decisively in a fast-paced environment
• Willing and able to work flexible schedules and shifts, committing the time required to get the job done

Preferred Qualifications

• 1+ years of experience in performance metrics, process improvement, or lean techniques
• Degree in Engineering, Operations, or Supply Chain is a plus
• Ability to thrive in an ambiguous environment
• Adaptable at analytical work and motivating others in a deadline-driven environment
• Basic understanding of Lean and Six Sigma

Desired Candidate Profile

1. Leadership and Team Management

• Strong leadership skills to manage and motivate teams across multiple locations
• Ability to inspire and develop managers and staff, ensuring alignment with company goals and values
• Experience in setting clear expectations, providing feedback, and fostering a positive work culture

2. Operational Efficiency

• Deep understanding of operational processes and the ability to optimise them across multiple sites or departments
• Expertise in managing resources effectively to ensure smooth operations
• Ability to implement strategies for improving efficiency, reducing costs, and enhancing service quality

3. Financial Management

• Proficiency in managing budgets, forecasting revenue, and controlling expenses
• Experience in driving profitability by ensuring cost-effective operations while meeting or exceeding financial targets
• Ability to analyze financial reports, interpret performance metrics, and take corrective actions

4. Strategic Planning and Execution

• Ability to develop and implement strategies that align with corporate goals
• Expertise in analyzing market trends, customer preferences, and competition to develop region-specific strategies
• Strong problem-solving skills to address challenges and adjust strategies as needed

5. Communication Skills

• Excellent communication skills to interact effectively with team members, senior management, customers, and stakeholders
• Ability to clearly convey company goals, expectations, and performance results
• Skilled in conflict resolution and maintaining positive relationships with stakeholders

6. Customer Focus

• Strong customer service orientation to ensure all locations meet customer needs
• Experience in addressing customer complaints or concerns promptly
• Ability to drive customer satisfaction and loyalty through consistent service delivery

7. Project Management

• Experience in managing multiple projects simultaneously, ensuring timely and budget-compliant completion
• Ability to prioritize tasks, allocate resources, and manage competing demands
• Proficiency in using project management tools to track progress and outcomes

8. Sales and Marketing Knowledge

• Understanding of sales strategies and marketing techniques to drive business growth
• Ability to analyze sales performance and identify growth opportunities
• Experience in managing promotional campaigns and customer acquisition efforts

9. Staff Development and Training

• Experience in hiring, training, and developing staff
• Ability to assess team performance and implement development programs
• Ensuring team members are equipped to meet organizational goals and provide excellent service