Area Manager

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts
• Support and lead a team and handle administrative work while building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimize work and improve customer service
• Collaborate with other managers to standardize shift processes

About The Team
Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Amazon Manager to join a team that redefines fast delivery, helps us build and run this new service for our customers, and oversee 3P Store Operations.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule, including weekends, nights, and/or holidays
• Degree in logistics, business administration, or a related field, or equivalent qualification
• A strong team player who thrives when working with others
• A natural at motivating others
• Demonstrate problem-solving and analytical capabilities; able to conduct Dive Deep analysis on complex processes
• A quick thinker, able to act decisively in a fast-paced environment
• Willing and able to work flexible schedules and shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience
• Degree in Engineering, Operations, or Supply Chain is a plus
• Ability to thrive in an ambiguous environment
• Adaptable at analytical work and able to motivate others in a deadline-driven environment
• Basic understanding of Lean and Six Sigma

Desired candidate profile

1. Leadership and Team Management
   • Strong leadership skills to manage and motivate teams across multiple locations
   • Ability to inspire and develop managers and staff, ensuring alignment with company goals and values
   • Experience in setting clear expectations, providing feedback, and fostering a positive work culture
2. Operational Efficiency
   • Deep understanding of operational processes and the ability to optimize them across multiple sites or departments
   • Expertise in managing resources effectively, ensuring smooth operation of each location
   • Ability to implement strategies for improving efficiency, reducing costs, and enhancing service quality
3. Financial Management
   • Proficiency in managing budgets, forecasting revenue, and controlling expenses
   • Experience in driving profitability by ensuring cost-effective operations while meeting financial targets
   • Ability to analyze financial reports, interpret performance metrics, and take corrective actions
4. Strategic Planning and Execution
   • Ability to develop and implement strategies that align with corporate goals and drive regional success
   • Expertise in analyzing market trends, customer preferences, and competition to develop region-specific strategies
   • Strong problem-solving skills to address challenges and adjust strategies as needed
5. Communication Skills
   • Excellent communication skills to effectively interact with team members, senior management, customers, and stakeholders
   • Ability to convey company goals, expectations, and performance results clearly
   • Skilled in conflict resolution and maintaining positive relationships with stakeholders
6. Customer Focus
   • Strong customer service orientation to ensure all locations meet customer needs and expectations
   • Experience in addressing customer complaints in a timely and professional manner
   • Ability to drive customer satisfaction and loyalty through consistent service delivery
7. Project Management
   • Experience in managing multiple projects simultaneously, ensuring timely and budget-compliant completion
   • Ability to prioritize tasks, allocate resources, and manage competing demands
   • Proficiency in using project management tools to track progress and outcomes
8. Sales and Marketing Knowledge
   • Understanding of sales strategies and marketing techniques to drive business growth
   • Ability to analyze sales performance, identify growth opportunities, and implement tailored marketing strategies
   • Experience in managing promotional campaigns and customer acquisition efforts
9. Staff Development and Training
   • Experience in hiring, training, and developing staff for success
   • Ability to assess team performance, identify training needs, and implement development programs
   • Ensuring that team members are equipped to meet organizational goals and provide excellent service