Manage and control the entire service and operational activities/deliveries of an assigned building or geographical operational area under direct responsibility including Mechanical, Electrical, Plumbing, Fire and Civil Engineering, cleaning, security and specialist services in the most effective manner.
Motivate and lead subordinates to execute and perform job responsibilities for maximum productivity while maintaining a high degree of morals.
Create and Develop yearly Preventive Maintenance schedules as required to upkeep the equipment/facilities of assigned operational areas in optimum operational condition at all times with minimized downtime.
Act as the direct customer-facing representative of the assigned building or geographical operational area in dealing with the customer for day-to-day operational requirement.
Attend client daily, weekly, monthly meetings as required, find meaningful remedial/corrective actions when responding to client complaints this includes visiting and discussing with the client/end user of his/her dissatisfaction/comments. Escalate matters beyond the operational responsibility to top management.
Produce periodic progress reports as required and agreed with the board members.
Design and develop operational procedures taking into account health and safety, quality and environment concerns.
Co-ordinate with the supervisory staff to execute the Preventive Maintenance, cleaning schedules, security management plan and crisis management plan.
Conduct periodic site visits to ensure the work is executed as per the time and within allocated budget meeting best industry practices.
Ensure that all sub-contracted staff used on operational delivery are approved and competent for the specific tasks.
Maintain a safe working environment for all staff and subcontractors engaged by the company and fully aware of EHS procedures.
Review estimates/proposals as required for service contracts/refurbishment projects or variations.
Be fully responsible for ensuring proper surveying, preparing of snag reports, taking over and managing DLP and warranties of all new facilities falling within the assigned building or geographical operational area.
Implement audits of contract performance of assigned building or geographical operational area from a technical perspective; add value to the contract through conducting maintenance reviews, trend analysis and identifying prevention solutions including energy management. Contribute to continuous improvement and drive for value for money.
Ensure the availability of staff at all times for schedule works and emergency requirements meeting the required service delivery levels.
Ensure availability of all required minimum stock levels of parts and materials at all times delivering the services with minimized downtime.
Ensure annual staff leave schedule in place for coming periods.
Ensure timely delivery of ageing reports, collections to the board.
Present the monthly and yearly P&L to the board.
Organize the Monthly/quarterly meetings and AGMs.
Prepare analytical reports on collections and expenditures to be included in the AGM presentation in coordination with the Finance Department.
Coordinate and review fit out works in his/her assigned buildings.
Implement measures as approved by management and the board to improve the collection of service charges in coordination with the collection team.
Desired candidate profile
1. Facilities Management
Strong understanding of building systems and operations such as HVAC, electrical systems, plumbing, and elevators.
Knowledge of maintenance schedules, repairs, and preventive maintenance practices to keep facilities running smoothly.
Ability to manage space planning and office layouts, ensuring optimal use of available space.
2. Project Management
Ability to oversee facility-related projects, including renovations, relocations, or upgrades to facilities.
Strong organizational skills to manage timelines, budgets, and resources for various facilities-related projects.
Experience in coordinating between different departments, contractors, and vendors during project execution.
3. Vendor and Contractor Management
Strong negotiation and communication skills for managing relationships with external service providers, contractors, and vendors.
Ensuring that contracts are adhered to, services are delivered on time, and any issues are resolved promptly.
Reviewing and managing service level agreements (SLAs) with vendors and contractors.
4. Health and Safety Compliance
Knowledge of health, safety, and environmental regulations that impact facilities management.
Ability to implement safety protocols and ensure compliance with local, state, and federal laws regarding building codes, fire safety, and environmental standards.
Conducting regular safety audits and inspections to identify potential hazards and mitigate risks.
5. Budgeting and Cost Management
Strong financial acumen to manage and track the budget for facilities operations, including repairs, maintenance, utilities, and projects.
Identifying cost-saving opportunities without compromising on quality or safety.
Experience in forecasting and managing costs associated with facility operations.
6. Problem-Solving and Troubleshooting
Ability to identify and address issues related to building maintenance or operations quickly and efficiently.
Troubleshooting equipment failures, facility issues, and employee concerns related to the physical work environment.
Thinking on your feet to ensure the building runs smoothly, especially during emergencies or unexpected situations.