Application support specialist - ATM/CM

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Application support specialist - ATM/CM to join us on our journey in advancing the technological world through innovation and creativity.

Key Results:

• Experience in ATM/CDM/ITM machines Application and production support.
• Hands-on experience in supporting ATM/CDM machines software/hardware.
• Very good knowledge in troubleshooting and fixing ATM/CDM/ITM/BCDM machines issues. Hands-on experience in ensuring the resolution for Production issues is accurate and within SLA.
• Proficient in Incident Management, Problem Management, Change Review and Deployments.
• Exposure to banking domain would be an added advantage.
• Interested to work on Production Support and root cause investigations.
• Ability to manage and support multiple applications.

Main Task:

• Min 3 to 6 Years Experience in Application Production support in Banking/financial domain.
• Hands-on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.
• Manage outsourced vendors to ensure availability of resources, meeting of timelines in accordance with Remedy Timelines.
• Hands-on experience in ensuring the resolution for Production issues is accurate and within SLA.
• Very good knowledge in ATM/CDM/ITM machines hardware/software.
• Manage ATM/CDM machines upgrade and rollout.

Description of Knowledge/Skills:

• ATM/CDM/ITM machines experience and knowledge.
• Web Services Server OS (Linux, Windows) basic operation knowledge.
• SQL knowledge.
• Minimum Graduation in IT and Computer science.
• Experience in troubleshooting ATM/CDM Application issues and managing production support.
• Extensive experience with payment systems like payment gateways, ATM switches, base24 etc.
• Ability to manage and support multiple applications.
• Interested in finding the root cause and recommend actions for permanent fixes and possible workarounds.

Why Us:

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe.
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All:

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.