Application Support Specialist

Bachelors in Computer Application(Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking a dedicated and tech-savvy Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to internal and external users of our applications. Your primary duties will include resolving application-related issues, conducting system testing, documenting procedures, and training users on new features and functionality. The ideal candidate should have a strong understanding of software applications, excellent problem-solving skills, and effective communication abilities. Additionally, you must be able to work well under pressure, prioritize tasks effectively, and collaborate with cross-functional teams. If you are passionate about technology and enjoy helping others succeed, we would love to hear from you. Apply now to make an impact in a dynamic and innovative environment as our Application Support Specialist.

Responsibilities

• Provide technical support for applications, troubleshooting issues and resolving problems in a timely manner.
• Monitor application performance and ensure availability and reliability.
• Collaborate with development teams to deploy new software releases and updates.
• Conduct testing and quality assurance checks on applications to ensure optimal performance.
• Document support processes, procedures, and troubleshooting steps for reference.
• Train end users on how to use applications effectively.
• Perform routine maintenance tasks, such as software updates and backups.
• Identify opportunities for improving application functionality and user experience.
• Respond to user inquiries and provide excellent customer service.
• Follow best practices for security and data protection in application support activities.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience working in application support or a similar technical role.
• Strong understanding of software development life cycle and application troubleshooting techniques.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Certification in relevant technologies or platforms is a plus.