Application Specialist, Nurse Informatics

The Application Specialist will use their healthcare, business, and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard, and timely manner. The Application Specialist will become an “expert” Nursing resource for customers and will be expected to understand the customer process, assess solution best fit, and advise the customer on how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer-specific work to an absolute minimum, and liaise with various areas of the business accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Skills and Experience

• Excellent communication skills and experience of conducting customer training, workshops, and/or presentations
• Excellent consultative skills with the ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years’ experience working in healthcare and a good understanding of clinical processes
• Experience with EMR systems
• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
• Experience working in a nursing role within a hospital environment
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience in business process mapping
• Knowledge of Information Systems
• Experience in communicating with key stakeholders at various levels within healthcare organisations, which may include government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Experience conducting software testing

Education & Training

• University degree - Nursing Degree (nursing background with ICU, oncology, and maternity experience)