Application Engineer

Roles and responsibilities

The Application Engineer is a key role, reporting to the Sales Director, Applied Indirect Business responsible for our Indirect business across Middle East region. The team focuses on the HVAC product portfolio specifically Chillers, Air Handling Units and Fan Coil Units. You will be based in Dubai and will be part of an emergent team that is focused in expanding our footprint and customer base to achieve our strong growth objectives.

You will be supporting sales team on application and product information. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to support the team with the pre-sales/estimation.

How You Will Do It

As an Application Engineer you will use your technical expertise in Chillers/AHU/FCU to have the products specified by consultants. You will also be responsible for conducting training and seminars for consultants and end users in the region.

As an Application Engineer you will be interacting with end users via phone or in person to gather information regarding the specifications to be produced and resolve problems, with the coordination with the BOD and sales engineers. Provide design and specification development support to consultants, contractors and end users with coordination with the BOD and sales engineers. You will assist in the design and development of new products and tools necessary to make target accounts comfortable and successful at selling HVAC equipment. Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases.

Required

What we look for

• Bachelor’s degree in mechanical engineering or similar field
• Result orientated, tenacious, self-motivated, a customer focused
• Excellent verbal and written communication skills
• Fluent language skills in English
• Ability to travel

Desired candidate profile

1. Technical Expertise

• Product Knowledge: In-depth understanding of the company’s products, solutions, and services, including their technical specifications, features, and capabilities.
• Application Engineering: Ability to design and customize product solutions based on the unique needs of the client, including integration with existing systems or infrastructures.
• System Integration: Knowledge of how products and solutions can integrate with customers' current systems, networks, and software.
• Troubleshooting: Diagnosing and resolving technical issues that may arise during pre-sales or post-sales stages, ensuring the product functions optimally in the customer environment.

2. Commercial Acumen

• Sales Support: Working closely with the sales team to identify customer needs, propose suitable solutions, and communicate the technical benefits of products.
• Customer Requirements Gathering: Understanding client requirements and translating them into technical solutions that align with their business goals.
• Costing and Pricing: Assisting in preparing quotes and pricing based on technical specifications and customer requirements, ensuring competitive and profitable pricing.
• Business Development: Identifying new business opportunities and areas for expansion, working with the sales team to generate leads and close deals.

3. Communication Skills

• Customer Interaction: Ability to clearly explain technical details to non-technical customers, ensuring they understand how the product will meet their needs.
• Proposal Writing: Preparing detailed technical proposals, presentations, and product documentation that address customer needs and highlight the solution’s benefits.
• Presentation Skills: Delivering compelling technical presentations and product demonstrations to potential customers, showing how the solution fits their requirements.
• Collaboration: Working closely with internal teams, including engineering, marketing, and product development, to ensure customer requirements are met.

4. Problem-Solving

• Solution-Oriented Approach: Developing tailored solutions that meet customer requirements while ensuring technical feasibility and alignment with company offerings.
• Complex Problem Solving: Addressing and resolving complex technical issues in a timely manner, minimizing disruptions to the customer or sales process.
• Innovation: Offering creative solutions to meet unique or complex customer demands, balancing technical and commercial considerations.

5. Project Management

• Project Coordination: Managing the technical aspects of projects, ensuring that solutions are delivered on time and meet customer expectations.
• Timeline Management: Overseeing project schedules and ensuring that all deadlines are met, coordinating between various stakeholders (internal teams, customers, suppliers).
• Quality Assurance: Ensuring that the proposed solutions meet the highest quality standards, and troubleshooting any issues during implementation or delivery.

6. Customer Relationship Management

• Customer Support: Providing technical support and guidance throughout the sales process and post-sales, ensuring a positive customer experience.
• After-Sales Engagement: Supporting the customer post-purchase by assisting with installation, troubleshooting, and addressing any issues that may arise.
• Client Education: Educating customers on how to effectively use and implement the solutions, ensuring they are maximizing the product’s capabilities.
• Customer Retention: Working to build long-term relationships with clients, ensuring ongoing satisfaction and fostering repeat business.

7. Market and Industry Knowledge

• Industry Trends: Keeping up-to-date with market trends, competitor products, and emerging technologies to provide relevant solutions to clients.
• Market Understanding: Knowledge of the commercial sector and understanding the specific challenges faced by customers in the industry.
• Regulatory Knowledge: Awareness of industry-specific regulations and standards that may affect the application and use of the products or solutions.