Application Engineer

Country: United Arab Emirates

Location: UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine of growth and innovation and continue to lead because we have an exceptional workforce that puts the client at the center of everything.

Role Responsibilities:

• Comply with the Code of Ethics in respect to your Customers, Employees, Shareholders, competitors, and to carry out your duties and responsibilities as mentioned.
• Responsible for meeting Application Engineering requirements covering the Enquiry Quotation process, technical selections, compliance statements, Technical submittals, Reply to comments, preparing quotations in CRM & SAP, updating tasks in AE Actions file, enquiry handling follow-up, tracking, and updating the system regularly, and other special/urgent actions from BU.
• Read the enquiry in detail, understand, check the project details, schedules, and prepare proper technical selections by offering suitable solutions and helping customers choose Carrier products for their projects.
• Ensure all inquiries received are responded to on time as per assigned KPI with the right type of equipment selection and quotation, and ensure the customer receives the quotation.
• Follow up with customers for more information on JOB IN HAND (JIH) projects and update BU Manager for assigning Sales Engineer (SE).
• Update knowledge with the latest catalogs, presentations, and software.
• Analyze technical requirements of the projects, render technical guidance to the Sales Engineers, prepare technical selections meeting schedules and project specifications, and create comparison tables using the latest product data catalogs, technical literature, bulletins, and software for customers on a daily basis.
• Maintain communication with the Sales Team discussing project requirements on assigned tasks and update the SAP/CRM actions in the database.
• Ensure smooth information flow between Sales, Applications, and Consultant engineering teams on time.
• Visit customer offices/sites for technical meetings along with the Sales team to get the technical selections and submittals approved as required.
• Provide technical comparisons & schedules for Consultants engineers when assigned.
• Attend all assigned Ethics Trainings, Technical trainings, product trainings, design trainings, as per schedule and enhance knowledge.
• Monthly reporting for pending and completed tasks before closing ensuring the KPIs are met and exceeded.
• Give immense importance to Consultant comments and ensure they are responded to promptly within the time frame to get project approvals.
• Understand local regulations, international standards used in product design & certifications like EUROVENT, AHRI, LEED, DGBR, DEWA, etc., for improving knowledge and offering products accordingly after discussing with the sales team.
• Report Turnbacks and Escapes regularly.

Role Purpose:

• Responsible for providing technical assistance to the Consultants/Customers and to support the Sales workforce in all computer-aided equipment selection and other technical functions as deemed necessary, in line with the company EH&S and ISO IMS Quality System processes and procedures.

Minimum Requirements:

• Qualifications & Experience:

  Bachelor’s degree in Mechanical Engineering and/or related HVAC field.

  Minimum 2 to 3 years’ experience with a full understanding of HVAC and CML applied products design concepts, understanding of Chiller, AHU & FCU Equipment technologies, and expert time management.

• This role is only for Emiratis (UAE citizens).

Personal Traits and Behaviour:

• Good experience working in the same field with a proven track record in UAE.
• Good knowledge of HVAC basics, CML Applied products in particular.
• In-depth understanding of consultant specifications and schedules for CML.
• Heat load calculations matching selections for CML applied products.
• Fluent in written and verbal communication skills.
• Expertise in handling all above Application work.
• Excellent computer skills, MS Office, MS Excel, Product software selection programs, handling AutoCAD files, creating spreadsheets, preparing quotations in SAP/CRM, and AC system design.
• Ready to relocate within UAE based on business requirements.
• Team player with good communication and interpersonal skills.
• Good planning abilities, result-oriented, presentable with a good personality.

What we offer:

• International working environment.
• Competitive salary.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.

Your journey with us:

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team.
• Interview with the Manager.

Our commitment to you:

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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