App Specialist SAP - Auto Aftersales | Group Technology| Corporate Services

App Specialist SAP - Auto Aftersales | Group Technology| Corporate Services

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced professional to join Group Technology Team in the capacity of Application Specialist - Auto After Sales.

Overview of the role
Application Specialist - Auto After Sales position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.

What you will do

Application Management

1. Manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
2. Develop and maintain Functional documentation for solution modifications.
3. Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
4. Ensure compliance with IT Policies, Security Standards and strengthen internal controls.

Solution Delivery

1. Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
2. Adhere to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
3. Estimate and deliver multiple project assignments and system change requests as per agreed resourcing and timelines with required quality.

Other Key Responsibilities

1. Liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
2. Contribute to the improvement of the solutions and business processes.
3. Maintain and upgrade professional knowledge, management skills and domain expertise by using continuous learning & development tools.

Required skills to be successful

1. Technology domain expertise in Automotive After Sales
2. Analysis and troubleshooting skills used to support end users.
3. Deep SAP DBM module functional knowledge.
4. Experience working on or supporting two or more Full Life Cycle SAP DBM implementation
5. Service Management
6. IT Quality Assurance
7. Business Process Design
8. IT Security Management
9. Analytical
10. Problem solving
11. Logical
12. Interpersonal skills
13. Innovative thinking

What equips you for the role

1. Minimum of five years of experience in the design, configuration, testing, debugging, delivery and support of SAP Automotive process.
2. Well versed with SAP DBM and integration with FI.
3. Familiar with Warranty, MRSS, CATS and NWBC.
4. Knowledge of SAP MM is preferred.
5. Experience in integrating SAP IS Auto with third party applications.
6. Knowledge of ABAP is desirable.
7. Technical trouble shot, Root cause analysis.
8. Liaise with the Change Management team for problem resolution and deployment of system changes.
9. Develop and maintain documentation for Technical solution modification.