Analyst, Technical Support (UAE nationals preferred)

Job Summary

• Provides first level support for mission critical regulatory applications.
• Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
• Coordinate with all required technology domains in the group for facilitating quicker deliveries.
• Implements vulnerability fixes and patches on the application infrastructure.
• Participate in Service Review meetings with the application vendors.
• Performs a key role in managing and supporting bi-annual DR drills.
• Coordinates with MIM teams to manage and resolve incidents.
• Development background with troubleshooting skills will be preferable.
• Good communication skills to articulate the subject to the users and vendors.

Key Responsibilities

Business

• Assistance to Support Manager Regulatory Applications.

Processes

• Managing processes and regulatory applications.

People & Talent

• Be a good team player and work at any level assigned by the seniors.
• Reach out to seniors in case of any assistance required.
• Attend appropriate training and development identified by self or leaders.

Risk Management

• Provide support to country technology team related to application support.
• Manage the process of risk recording and updating in all risk systems, viz. M7.
• Performs a key role in managing and supporting bi-annual DR drills.
• Coordinates with MIM teams to manage and resolve incidents.
• Works with ICS to manage vulnerabilities. Implements vulnerability fixes and patches on the application infrastructure.

Governance

• Participates in Service Review meetings with the application vendors.
• Handle application enhancement related tasks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s values and code of conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to the rule, regulation and policies of all the regulators and provide utmost support on the project which is managed by them.

Key Stakeholders

• UAE CIO
• Business and Operations
• Regulator technical teams

Other Responsibilities

• Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
• Coordinate with all required technology domains in the group for facilitating quicker deliveries.

Skills And Experience

• Troubleshooting skills
• Stakeholder management
• Change management
• Incident management
• Networking skills

Skills And Experience Needed For The Job

• Experience in developing applications
• Proficiency in .NET, JAVA, Microsoft SQL administration and SQL scripting
• Essential knowledge on Azure Dev OPS (ADO)
• Sound understanding of Windows server environments
• Experience with middleware channels such as MQ, FileIT, Solace or similar
• Familiar with rudimentary grasp of NW
• Technical troubleshooting and problem solving skills
• Log analysis and monitoring
• Software configuration and deployment
• SLA management with vendors
• Technical documentation preparation

Qualifications

• Effective communication skills, both spoken and written.
• Strong networking and relationship-building across the organization.
• Ability to influence/negotiate with multiple technology domains.
• Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
• Strong sense of accountability when resolving issues.
• Sound understanding of banking systems and operations.
• Service quality focus for business and customers.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.