Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate.
Protects the interests of the organization by identifying and managing risks and escalating non-standard, high-risk transactions/activities as necessary.
Complies with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Employee/Team Accountabilities
Participates fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques.
Participates in personal performance management and development activities, including cross-training within own team.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching, and/or guidance as appropriate.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand champion for your business area/function and the bank, both internally and/or externally.