Airport Duty Officer - Trainee Programme - UAE National

Synopsis

Ready to take your career to new heights? Dream big, fly higher, join Etihad.

As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. This hands-on training programme gives you invaluable experience in airport operations, from guest services to safety and security, preparing you for a future leadership role in aviation.

What to expect

We are offering a tailored career programme designed to suit your unique ambitions, providing hands-on experience learning from the best in aviation, and unlocking your full potential. This three-to-four-year development programme will provide you with the skills needed for a supervisory role in airport operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations.

What you’ll achieve

• Real-world experience in guest handling, check-in, boarding, and arrivals
• Safety and compliance training meeting global industry standards
• A 12-month international assignment as an Airport Operations Supervisor
• A clear career path to becoming a Duty Hub Supervisor in Abu Dhabi or an Airport Supervisor abroad

Accountabilities

• Oversee guest handling across airport touch-points, ensuring top-tier service and compliance with safety, security, and brand standards.
• Meet KPIs, ancillary revenue, and customer service targets.
• Coordinate with internal and external stakeholders for smooth operations, briefings, and updates.
• Manage flight editing and special guest requirements (VIP, PRM and special categories).
• Liaise with control teams to handle disruptions, emergencies, and service recovery.
• Identify and report safety and security risks, escalating significant issues as needed.

Education & Experience

• Have a Bachelor’s degree completed in the last three years
• Are UAE nationals, aged 21 or older
• Have a completion or permanent exemption certificate from UAE National Service (for males)
• Are fluent in English (written and spoken)
• Are ready to work in a fast-paced, 24 / 7 environment
• Can wear the Etihad uniform with pride
• Are open to working at airports outside the UAE

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com