Airfreight Professional/Operations Coordinator

Airfreight Professional/Operations Coordinator

About the job

Our client is a worldwide animal transportation company that provides everything you need for moving horses, relocating pets, and shipping valuable cargo, all the way from your doorstep to your destination. They offer customized services to make international animal and cargo transport hassle-free.

We are looking for an Air Freight/Operation Coordinator who understands the day-to-day operations of freight forwarding and air charters, and can manage key customers by providing dedicated, personalized service. The Airfreight professional will oversee A-to-Z of shipments and special projects and work in conjunction with a team of air and road operations ensuring the shipment of horses or live animals is as booked and delivered as promised.

Responsibilities:

• Manage end-to-end transportation requirements for horse/animal import and export.
• Problem-solving and finding solutions internally and externally.
• Have an understanding of workflow and supply chain in shipping.
• Proactively generate new business inquiries through regular customer communication.
• Collect details and documents from customers.
• Consistent communication with all stakeholders to ensure smooth operations.
• Ensure strict compliance with procedures and documentation.
• Understanding of pricing and cost control on shipments.
• Ensure timely invoicing and efficient job closure processes.
• Cultivate and sustain relationships with vendors and service providers.
• Ensure safe and timely clearances at airports and during road transportation with Field Ops.
• Gain valuable insights by periodically attending flights at airports.
• Maintain precise records and uphold compliance with regulations.
• Identify areas for improvement and implement effective solutions.
• Address customer inquiries and concerns promptly and professionally.
• Stay abreast of industry trends and adhere to best practices.

Qualifications:

• Bachelor's degree or diploma.
• 3-5 years experience in airfreight, logistics, or freight forwarding.
• Extensive administration and operations experience.
• Service-minded with a positive attitude.
• Strong people management and communication skills.
• Demonstrated empathy and respect for others.
• Exceptional attention to detail and high administrative skills.
• Excellent leadership, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and experience with logistics software.
• Certification in logistics or supply chain management is an advantage.
• Commercially savvy with a proactive approach to identifying upselling opportunities.
• Willingness to work extended hours during peak periods and thrive in a multicultural, fast-paced environment.
• Availability on mobile after office hours for emergencies involving live animals.
• Flexibility to adapt to the dynamic nature of logistics and live animal transportation.