Aircraft Loading Supervisor - DWC

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

As an Aircraft Loading Supervisor you will play a vital role to safely coordinate arrival and departure below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLA's, standards operating procedures and highlights any potential handling constraints. Undertakes aircraft pushback operations.

In this role, you will:

1. Implement departmental policies, processes, procedures and provide instructions to the team on the day of operations and ensure compliance with the established standards and procedures.
2. Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follow up on corrective actions.
3. Lead a team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently.
4. Coach staff / team members in order to develop staff competencies, ensuring optimum performance.
5. Supervise the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards.
6. Communicate regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently.
7. Supervise the loading process to ensure that the aircraft is loaded in line with the load sheet, Loading Instruction Report Form (LIRF) and any related documents for arrival, departure and turnaround flights.
8. Coordinate and communicate regularly with Customer Service Team Leaders with regards to boarding status, any passenger offload and figures to ensure that the final load-planning information is updated and accurate.
9. Escalate any Ground Services Equipment (GSE) serviceability concerns to the manager on shift.
10. Coordinate with cockpit and cabin crew to obtain boarding clearance and fuel figures and ensure that this information is passed to the boarding team and load control.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

1. High School with a Certificate or Diploma.
2. Experience of 4-6 years in ground handling / aircraft handling or customer services.
3. UAE Driving Licence in order to gain ADP to operate equipment.
4. Proficient understanding of Airline Requirements and Turnaround process.
5. Good Supervisory skills.
6. Understanding of dnata airport operations KPIs.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.