Architect and Design AI and Automation Solutions:
- Lead the design and architecture of AI-driven automation frameworks integrated with SolarWinds, Dynatrace, Nexthink, and ServiceNow.
- Ensure that the AI and automation solutions are scalable, reliable, and capable of enhancing IT operations, service management, and digital experience management.
Implementation and Configuration:
- Oversee the deployment and configuration of AI-driven automation tools within the ServiceNow platform and across integrated monitoring solutions.
- Customize AI models and automation workflows to align with organizational goals, enhancing incident response, problem resolution, and service delivery.
Integration Management:
- Design and implement AI-driven automation across the integrated platforms (SolarWinds, Dynatrace, Nexthink, and ServiceNow) to support predictive analytics, automated remediation, and proactive monitoring.
- Develop and maintain machine learning models and automation scripts that facilitate real-time data processing, incident prediction, and intelligent decision-making.
AI-Powered Monitoring and Incident Management:
- Leverage AI to enhance the monitoring capabilities of SolarWinds, Dynatrace, and Nexthink, enabling predictive maintenance, anomaly detection, and automated incident resolution.
- Integrate AI-driven insights into ServiceNow to optimize ITSM processes, reducing Mean Time to Resolution (MTTR) and improving service efficiency.
Automation Strategy and Best Practices:
- Develop and enforce best practices for AI and automation across IT operations, ensuring alignment with business objectives.
- Create and implement strategies to measure and improve key performance indicators (KPIs) such as operational efficiency, service availability, and employee productivity through automation.
Troubleshooting and Problem Resolution:
- Lead efforts to troubleshoot and resolve complex issues within AI-driven automation frameworks and their integration with monitoring and service management platforms.
- Provide expert-level support for AI and automation-related incidents, ensuring rapid resolution and minimal impact on IT operations and end users.
Documentation and Training:
- Document the architecture, configuration, integration points, and operational procedures for AI and automation frameworks.
- Provide training and knowledge transfer to internal teams to ensure they can effectively use and manage AI-driven automation solutions.
Stakeholder Collaboration:
- Work closely with IT operations, data science, and service management teams to gather requirements and ensure AI and automation solutions align with business objectives.
- Collaborate with vendors and partners to stay updated on the latest AI and automation features, integration capabilities, and best practices.
Security and Compliance:
- Ensure that AI-driven automation frameworks and their integrations adhere to organizational security policies and compliance requirements.
- Implement security best practices within the AI and automation architecture and across integrated systems.
Desired Candidate Profile
Experience: 15+ years of experience in IT, with at least 10 years focused on AI and automation architecture, design, management, and integration.
Technical Expertise: Extensive hands-on experience with AI-driven automation tools, machine learning models, and platforms like ServiceNow, SolarWinds, Dynatrace, and Nexthink.
Integration Skills: Proven experience in integrating AI and automation solutions with monitoring and service management platforms.
Architecture and Design: Proven track record of designing and implementing large-scale AI and automation frameworks in enterprise environments.
AI/ML Expertise: Expertise in developing and deploying machine learning models and AI algorithms for IT operations and service management.
Troubleshooting: Strong problem-solving skills with the ability to troubleshoot complex issues in AI and automation frameworks and their integrations.
Collaboration: Excellent communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
Certifications: Relevant certifications in AI, machine learning, and automation are highly preferred.
Preferred Qualifications:
- Experience with scripting languages (e.g., Python, R) for AI and automation purposes.
- Familiarity with cloud-native AI and automation solutions and their integration with enterprise platforms.
- Knowledge of RESTful APIs and experience in developing custom AI and automation integrations.
Work Environment:
[Insert any specific details about the work environment, such as remote work options, on-site requirements, etc.]
Application Process:
Interested candidates are invited to submit their resumes and a cover letter detailing their experience with AI and automation architecture, design, and integration in enterprise IT environments.
Employment Type:
Full Time
Company Industry:
IT - Software Services
Department / Functional Area:
Interior Design
Keywords:
- Generative AI
- AI Architect