Agile Delivery Lead - Customer (Brand and Marketing)

Agile Delivery Lead - Customer (Brand and Marketing)

Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an Agile Delivery Lead - Customer (Brand and Marketing).

Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive the success at Emirates Group.

As the Agile Delivery Lead - Customer (Brand and Marketing), you will perform the role of Scrum Master, developing and leading a high-performing, multi-discipline team, instilling in them a clear vision and a passionate drive. You will play a leading role in fulfilling the vision, driving the implementation of technical products and setting standards for teams to follow. The Agile Delivery Lead is responsible for the day-to-day planning, leading, organizing, and motivating of the scrum team(s) to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to business users.

In This Role You Will

• Schedule user stories from the technical product backlog to the Sprint plan, focusing on regular and timely delivery of business value initiatives, and facilitating agile ceremonies, e.g. product backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage risks, assumptions, issues, and dependencies removing impediments/blockers to ensure optimal flow of value.
• Guide the team on the use of Agile/Scrum practices and values to delight the business and how to elicit the most out of self-organization. Assess the Scrum Maturity of the team and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team. Promote empowerment of the team, ensuring that each team member is fully engaged in the initiatives and is making a meaningful contribution, and encourages a sustainable pace adhering to the agreed delivery and quality management plan with the team.
• Work collaboratively with the Technical Product Owners to refine, clarify and maintain the product backlog, schedule and commit stories into sprints and visualize/reports progress.
• Support the Technical Product Owners in managing business expectations and transparency in both product backlog, prioritization and delivery schedule for all initiatives.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management and effectively manage conflict resolution.
• Ensure the Acceptance Criteria and Definition of Done (DOD) is being followed, and make sure that each team member is fully engaged in the stories and is making a meaningful contribution.
• Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain agile project management tools (Confluence, JIRA, etc.).

Qualifications & Experience
To be considered for the role, you must meet the below requirements:

• Degree or Honours in a subject related to Computer Science or similar.
• Certified Scrum Master with 3+ years of practical application of the Scrum Management, SAFe, PMI ACP discipline (transition of existing SDCs are exempt).
• Proven leadership and project delivery experience in a matrix organisation with global cross-functional development teams for a large organisation.
• 5+ years of experience working in Information Technology with experience in agile delivery and governance within the context of a small / medium technology change programme.
• Well-versed in the use of tools of software delivery e.g. MS OFFICE suite, JIRA, Confluence, etc.
• Ability to effectively communicate technical information in an understandable format to all stakeholders.
• Excellent communication skills, focusing on core scrum values of openness, honesty, and respect.
• Desirable:
• Experience in Airline/Aviation industry.
• Experience working with geographically distributed teams.
• Experience in vendor management.
• Experience working with Digital product development teams.

Salary & Benefits
Join us at Emirates and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers.