After-Sales and Support Specialist

After-Sales and Support Specialist AI Solutions (Arabic Speaker)

We're looking for an After-Sales and Support Specialist to join our team in Dubai. If you're a tech-savvy professional with a passion for delivering exceptional client experiences, facilitating seamless integrations, and supporting cutting-edge AI solutions, we'd love to hear from you!

Company Overview:

Lisan AI is a deep tech company bridging the gap between global AI advancements and the needs of users, businesses, and governments in the MENA region. Our solutions includestate-of-the-art multilingual enterprise writing assistant, productivity tools, and AI infrastructure for the Arabic language.

We are:

• Best Home-Grown Business from Mohammed Bin Rashid Innovation Fund (UAE).
• Best DeepTech Startup - IE Business School (Spain).
• Recognized as the Fastest Growing AI Company in the Middle East and Cyprus by Deloitte.

Lisan AI focuses on developing innovative productivity and quality improvement tools tailored for institutions in the MENA region.

Job Description: After-Sales and Support Specialist

As an After-Sales and Support Specialist, you will be instrumental in ensuring our clients success post-implementation. You'll provide onboarding, technical support, and ongoing assistance to ensure clients maximize the value of Lisan AI solutions. Additionally, you will handle client inquiries and support requests to maintain high levels of customer satisfaction.

Key Responsibilities:

• Provide comprehensive onboarding and training to clients to ensure seamless adoption of Lisan AI solutions.
• Deliver prompt and effective technical support, troubleshooting, and issue resolution.
• Handle client inquiries and support requests with efficiency and professionalism.
• Maintain regular communication with clients to address their needs and ensure satisfaction.
• Monitor and analyze client feedback to identify opportunities for product and service improvements.
• Collaborate with internal teams to address client challenges and implement tailored solutions.
• Build strong, long-term relationships with clients to foster retention and loyalty.

Qualifications:

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum 3 years of experience in after-sales or client support for SaaS solutions.
• Strong technical understanding of SaaS products and AI technologies.
• Excellent problem-solving, communication, and relationship management skills.
• Ability to manage multiple client accounts and deliver exceptional service.
• Proficiency in Arabic and English, with the ability to support solutions tailored to both languages.

Why Join Us

• Competitive Salaries: We offer attractive compensation to recognize and reward your expertise and contributions.
• Equity Participation: Benefit from our Employee Stock Option Plan (ESOP) with allocations up to double your annual salary, giving you a stake in our success.
• Learning and Development: Gain access to an extensive library of courses, projects, and learning materials, with dedicated time for skill improvement and staying updated with industry trends.
• Excellent Culture: Join a collaborative and innovative team of passionate professionals working to make a difference in the region.
• Regular Evaluations and Promotions: Participate in bi-annual evaluations with clear opportunities for career growth based on performance.
• Impactful Work: Contribute to projects that directly enhance businesses and institutions across the MENA region.
• Innovation and Creativity: Work in a fast-paced startup environment that encourages innovation and creativity, allowing you to bring your ideas to life.
• Supportive Environment: Be part of a supportive workplace that values your growth, development, and well-being.