Affiliate Manager

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count.

Benefits

• Enrolment into DEWS
• Private healthcare
• 25 days’ annual leave, plus an extra day off for your birthday!
• Annual flight expense scheme

What's the role?

Job Title: Sales Executive

Team: Orientation

Location: Dubai

Overview of the role

We are seeking a dynamic and results-driven Sales Executive to join our growing team. The ideal candidate will support the sales team in driving business growth, managing client relationships, and nurturing a portfolio of affiliate clients. This role requires strong communication, organisational skills, and a proactive approach to both sales and client management.

Responsibilities

Relationship Management:

• Manage a portfolio of affiliate partners and clients, fostering strong relationships.
• Conduct regular check-ins to ensure partners are well-supported and motivated to refer clients.
• Client follow-up calls to ensure smooth onboarding of clients.

Performance Tracking and Reporting:

• Assist sales team with monthly affiliate commission reporting.
• Participate in weekly sales meetings to discuss progress, share insights, and refine sales tactics based on market feedback and trends.
• Manage, maintain, and update client data across multiple platforms and databases.
• Prepare and maintain sales reports, forecasts, and CRM data.

Compliance and Payment Management:

• Handle affiliate queries, payments and issue resolutions.
• Support sales team with onboarding clients, beneficiaries and source of funds documents including liaising with compliance.
• Handle incoming phone calls, providing accurate information and directing inquiries to appropriate departments.
• Communicate professionally with clients, team members, and external stakeholders via phone, email, and other platforms.

Lead Qualification & Promotion:

• Qualify potential leads, gather necessary information, and assist in converting leads into clients.
• Identify growth opportunities within the affiliate book and upsell relevant products or services.

Market Knowledge:

• Develop and maintain a comprehensive understanding of the IFX payments market.
• Provide insights and updates on market trends, competitor activities, and potential business opportunities.

Requirements

• Proven experience in sales, sales support, or account management.
• A strong desire to learn and succeed in sales with a team player mindset.
• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Detail-oriented, with strong analytical skills and the ability to produce clear and accurate reports.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

Additional Information

• Full background check will be carried out.
• IFX is able to sponsor UAE visa application.