Research and identify new business opportunities - including growth areas, trends, new customers, partnerships, or new ways of reaching existing markets
Visit prospective customers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and/or requirement-specific solutions
Collaborate with technical teams to understand customer requirements, promote the sale of company products, and provide sales support, if necessary
Work with the customer to establish a common set of goals and objectives linked to the account plan with a focus on value creation, mutual ownership, and execution
Keep informed on industry news and trends, products, services, competitors, and the latest product-line developments to aid customers in their buying decisions
Negotiate prices or terms of sales or service agreements as per set guidelines, and secure or renew orders
Open new customer accounts fulfilling necessary administrative requirements of the company
Improve sales and profitability through increased dealer network and/or volume throughput in new or existing customer base
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
Monitor and review sales performance versus set targets of customers and proactively address problems to ensure consistent target achievement
Provide sales status reports (daily, weekly, monthly) as required by the Sales Manager to ensure necessary actions are taken
Provide feedback to the Sales Manager on market conditions, competitive products, policies, distribution activities, advertising initiatives, etc., to aid decisions on sales strategies in the area
Assist the credit control team in collection and resolving customer disputes