Administrative & Logistic Coordinator- After Market Service

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000+ employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

Reporting to the Nikkiso Cryogenic Services BLM, the Administrative & Logistic Coordinator- After Market Service is responsible for handling Export/Import and assist/back up Spare Parts/Repair Coordinator within assigned business scope within the framework of the strategies and policies of the company to deliver sales target.

Responsibilities

• Carrying out daily logistics activities, organizing local and international transport against approved quotes received and supervise orders for dispatch, completing booking and packing forms.
• Developing and leading end-to-end logistics solutions to achieve required on-time pick up & delivery of goods.
• Creating order acknowledgment, invoices, shipping documentation and responsible for document retention as per local policy.
• Expediting all critical and time sensitive matters relating to direct spare part orders or parts needed urgently at customer site for service.
• Organizing Customs Clearance through the approved Customs Broker and maintaining Import and Export Registers for shipments.
• Coordinating travel arrangements (domestic and international), including booking flights, car rentals and making hotel & restaurant reservations when needed.
• Assisting/backing up spare parts coordinator on order entry, logging spare parts/repairs orders.
• Keeping accurate tracking of quotations/proposals for all customers using internal quotation tracking tool used for the generation of the Sales Key Performance Indicators (KPIs).
• Preparing quotations and billings for repairs, spare parts, standard exchange parts and field services.
• Ability to read and understand technical drawings and blueprints.
• Providing monthly export and import statistics.
• Ensuring customer satisfaction by maintaining a level of customer communication that acknowledges specific demands and consistently provides superior customer service.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or technical certificate in related field. Excellent written and verbal communication skills in English, including business and legal vocabulary.
• Experience in a manufacturing environment, sales, proposals, and project management strongly preferred.
• Must be able to work well with current team members at all levels.
• Tenacity and a confident and persuasive self-starter with a strong drive to achieve results.
• Experience with ERP, MRP, or CRM software applications is required, Salesforce is preferred.
• Willing to work as required to meet customer needs, including nights, weekends, and holidays when necessary.
• Proficient in all Microsoft Office applications, advanced Microsoft Excel skills are required.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Skilled in time management, prioritizing and managing changing priorities in a fast-paced environment.