Administrative Assistant at Crowne Plaza Dubai Marina

Administrative Assistant at Crowne Plaza Dubai Marina

What's your passion? Whether you're into dancing, diving, or dominoes, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location to completely understand modern business travelers. Located in the cosmopolitan Dubai Marina area, the hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

We are currently recruiting for a full-time Administrative Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

The Administrative Assistant is responsible for providing administrative support to ensure the efficient operation of the hotel. This role includes managing correspondence, scheduling meetings, internal and external coordination, and assisting with other administrative tasks to support the management team. The ideal candidate should have excellent organizational skills, a proactive approach to problem-solving, and a high level of professionalism. Key responsibilities include:

• Administrative Support: Provide general administrative support to the hotel management team, including preparing reports, organizing meetings, handling communications (emails, phone calls, etc.), and managing schedules.
• Document Management: Maintain and organize hotel records, files, and databases, ensuring that they are up-to-date and easily accessible.
• Communication Liaison: Act as a point of contact between various departments, guests, and external stakeholders to ensure smooth communication and operations.
• Meeting & Event Coordination: Assist in organizing internal and external meetings, events, and conferences, including preparing agendas, taking minutes, and following up on action items.
• Guest Services Support: Assist in managing guest requests, complaints, or inquiries, ensuring timely resolution and a high level of customer satisfaction.
• Travel & Accommodation Coordination: Arrange travel, transportation, and accommodation for staff and management when required.
• Data Entry & Reporting: Handle data entry tasks, create reports, and maintain spreadsheets related to hotel operations.
• Other Administrative Tasks: Provide general support for ad-hoc projects and tasks as needed by the management team.

Ideally, you should have a minimum of 2 years of experience in an administrative role, preferably within the hospitality industry, with a high school diploma or equivalent; a degree in business administration or a related field is preferred. Strong organizational and time-management skills, excellent written and verbal communication skills, and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) are essential. Ability to multitask and prioritize effectively, maintain confidentiality, and a customer-focused demeanor are also important. Fluency in English is required, and flexibility to work outside standard office hours if needed.

At IHG, we are committed to developing our team and managing our talent, and we encourage internal as well as external candidates to apply for any of our vacancies.

We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.