Administration Assistant (Office Coordinator)

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location to completely understand modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Administrative Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

The Administrative Assistant at Crowne Plaza Dubai Marina is responsible for providing administrative support to ensure the efficient operation of the hotel. This role includes managing correspondence, scheduling meetings, internal and external coordination, and assisting with other administrative tasks to support the management team. The ideal candidate should have excellent organizational skills, a proactive approach to problem-solving, and a high level of professionalism. Key responsibilities include:

• Administrative Support: Provide general administrative support to the hotel management team, including preparing reports, organizing meetings, handling communications (emails, phone calls, etc.), and managing schedules and processing governmental requisites.
• Document Management: Maintain and organize hotel records, files, and databases, ensuring that they are up-to-date and easily accessible.
• Communication Liaison: Act as a point of contact between various departments, guests, and external stakeholders to ensure smooth communication and operations.
• Meeting & Event Coordination: Assist in organizing internal and external meetings, events, and conferences, including preparing agendas, taking minutes, and following up on action items.
• Guest Services Support: Assist in managing guest requests, complaints, or inquiries, ensuring timely resolution and a high level of customer satisfaction.
• Travel & Accommodation Coordination: Arrange travel, transportation, and accommodation for staff and management when required.
• Data Entry & Reporting: Handle data entry tasks, create reports, and maintain spreadsheets related to hotel operations.
• Other Administrative Tasks: Provide general support for ad-hoc projects and tasks as needed by the management team.

Ideally, you should have a minimum of 2 years of experience in an administrative role, preferably within the hospitality industry, with a high school diploma or equivalent. A degree in business administration or a related field is preferred. You should possess strong organizational and time-management skills, excellent written and verbal communication skills, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and the ability to multitask and prioritize effectively. Discretion and the ability to maintain confidentiality, a customer-focused attitude with a friendly and professional demeanor, fluency in English, and flexibility to work outside standard office hours if required are also essential.