Administration Assistant

Job Title: Administrative Assistant

Job Location: United Arab Emirates

Vacancy: 1 Vacancy

Experience: 2 to 5 years

Education: Bachelor of Business Administration (Management) or equivalent; Diploma; Graduate

Job Function: Administration / Commercial Operations, Hospitality / Medicare / Account Management

Skillset: Experience in an administrative role, preferably in the hospitality industry

Job Description:

The Administrative Assistant at Crowne Plaza Dubai Marina is responsible for providing administrative support to ensure the efficient operation of the hotel. This role includes managing correspondence, scheduling meetings, internal and external coordination, and assisting with other administrative tasks to support the management team.

Key Responsibilities:

1. Administrative Support: Provide general administrative support to the hotel management team, including preparing reports, organizing meetings, handling communications (emails, phone calls, etc.), and managing schedules and processing governmental requisites.
2. Document Management: Maintain and organize hotel records, files, and databases, ensuring that they are up-to-date and easily accessible.
3. Communication Liaison: Act as a point of contact between various departments, guests, and external stakeholders to ensure smooth communication and operations.
4. Meeting & Event Coordination: Assist in organizing internal and external meetings, events, and conferences, including preparing agendas, taking minutes, and following up on action items.
5. Guest Services Support: Assist in managing guest requests, complaints, or inquiries, ensuring timely resolution and a high level of customer satisfaction.
6. Travel & Accommodation Coordination: Arrange travel, transportation, and accommodation for staff and management when required.
7. Data Entry & Reporting: Handle data entry tasks, create reports, and maintain spreadsheets related to hotel operations.
8. Other Administrative Tasks: Provide general support for ad-hoc projects and tasks as needed by the management team.

Minimum Requirements:

Ideally, you should have a minimum of 2 years of experience in an administrative role, preferably within the hospitality industry. A high school diploma or equivalent; a degree in business administration or a related field is preferred.

Skills:

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and prioritize effectively
• Discretion and ability to maintain confidentiality
• Customer-focused with a friendly and professional demeanor
• Fluent in English
• Flexible, with the ability to work outside standard office hours if required