Admin Manager

Team Management:

• Oversee and manage a team of CRC Managers, including CRS, CRC, and Listing Managers.
• Develop and implement effective team management strategies.
• Provide ongoing training and coaching to enhance team performance.
• Monitor and evaluate team performance, setting clear expectations and providing timely feedback.
• Foster a positive and collaborative team culture.

Sales and Marketing:

• Develop and implement effective marketing strategies to generate high-quality leads.
• Monitor and analyze market trends to identify new opportunities.
• Collaborate with the marketing team to create and execute targeted marketing campaigns.
• Oversee lead generation activities and ensure efficient lead distribution.
• Track and analyze lead conversion rates to optimize lead generation efforts.

Property Listing Management:

• Oversee the entire property listing process, from initial creation to publication and management.
• Ensure all listings are accurate, up-to-date, and comply with portal guidelines.
• Optimize listings for maximum exposure through strategic keyword selection and title writing.
• Monitor and improve the quality score of both properties and agents on the portals.
• Work closely with agents to onboard them to portals, maintain their profiles, and train them on best practices.
• Respond promptly to agent and client inquiries regarding listings.

Customer Relationship Management:

• Build and maintain strong relationships with key clients.
• Proactively identify client needs and anticipate potential issues.
• Resolve client complaints and concerns promptly and effectively.
• Develop and implement client retention strategies.
• Conduct regular client reviews to assess satisfaction and identify opportunities for improvement.

Quality Control and Process Improvement:

• Implement and maintain quality control standards for sales and customer service processes.
• Monitor team performance metrics to identify areas for improvement.
• Conduct regular quality assurance reviews of calls and interactions.
• Provide feedback and coaching to team members to enhance their performance.
• Identify opportunities to streamline processes and improve efficiency.

Data Analysis and Reporting:

• Analyze CRM data to identify trends, opportunities, and areas for improvement.
• Generate regular reports on team performance, customer satisfaction, and sales metrics.
• Use data-driven insights to inform decision-making and optimize strategies.

Education:

Bachelor's degree in Business Administration, Marketing, or a related field.

Experience:

5+ years of experience in real estate field.

Skills:

• Strong understanding of real estate industry and market trends.
• Proficiency in various property portals and CRM systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.