Admin Assistant

آخر تحديث: 2 منذ أيام

الوصف الوظيفي

Job Title: Customer Service Operations Executive

Location: Dubai, UAE

Salary: AED 2 + AED performance-based earnings

Requirements:

• Must be an Arabic speaker
• Must have their own visa with NOC
• Previous experience in ecommerce is an advantage

We are seeking a motivated and detail-oriented Customer Service Operations Executive to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting supplier relations.

Key Responsibilities:

• Supplier Relations: Maintain strong relationships with existing suppliers, identify and onboard new suppliers monthly.
• Customer Service: Respond promptly to customer inquiries ensuring responses drive sales, follow up with potential customers, and handle complaints efficiently. Track customer satisfaction and resolve issues to enhance service.
• Order Management: Confirm orders via phone calls and WhatsApp and fulfill them the same day. Verify accuracy of all orders before dispatch and coordinate deliveries.
• Content Posting: Post engaging content daily including product videos. Collaborate with the marketing team and monitor content performance.
• Reporting Collaboration: Provide daily operational reports and track performance metrics. Work closely with other departments and attend team meetings.

General Guidelines: Maintain professionalism and follow company policies. Ensure timely and efficient task completion.

Qualifications:

• Experience in customer service and operations is preferred.
• Strong communication and organizational skills.
• Ability to multitask and meet deadlines.
• Proficiency in managing supplier relations and product listings.

Join our team and contribute to a dynamic environment where your skills and dedication will make a difference.