Accounts Receivable Clerk

Responsibilities:

• Handling all guest billing issues and disputes including credit card initial inquiries and charge backs.
• Maintain a healthy communication both with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
• Guarantee proper handling of the filing system in place according to the FHR policies and procedures.
• Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
• Prepare account billings promptly and accurately with required supporting documentation.
• Maintain up-to-date files for all outstanding accounts alphabetically by name.
• Respond promptly to guest queries and account disputes including credit card initial inquiries and charge.
• Assist the credit manager or accounting manager's designate in the completion of the Accounts Receivable Officer duties.
• Assist the Credit Manager in the performance of his/her own duties as requested.
• Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
• Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.

Qualifications:

• Minimum of 2 years executive administration experience preferably within a hotel environment.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor with a natural response to smile on the phone.
• Excellent interpersonal written and verbal communication skills (composing faxes and letters).
• Must be able to type a minimum of 50 wpm.
• Computer literacy a must with a strong knowledge of Word, Excel, Outlook, and PowerPoint.

Remote Work: No

Employment Type: Full-time