Account manager - KANTAR

We go beyond the obvious using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.

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Job Details

Account Manager CX, UAE

We are the world's leading data insights and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.

About this role

Our Account Manager in Customer Experience immerses themselves in their clients' worlds to really understand the experience they provide their customers in order to help them identify paths to growth.

You will work closely with clients to understand their business objectives and craft the most appropriate CX solution to meet these objectives. You will already be working towards becoming a recognised CX specialist in CX design and insight delivery as well as building your knowledge of how to leverage CX consulting solutions. Your ultimate goal is the delivery of high-quality, story-led CX insights and recommendations that will enable clients to improve their customer experience strategies.

All this in an encouraging, positive, proactive, buoyant business with excellent career development opportunities where you can expect to be positively rewarded for the results you deliver.

What you'll be doing

• Developing collaborative strategic partnerships with clients and driving the CX strategy of some of the top brands.
• Contributing significantly to the design and delivery of insight on your CX programmes.
• Developing a proven understanding of Kantar's CX domain offer and commonly used CX measurement metrics and beginning to develop an understanding of how to sell in customer experience consulting solutions to clients (such as supporting clients to develop their North Star and improve their CX maturity).
• Ensuring that design rigour is built in for the client (survey sampling methodology, questionnaire design, analysis planning, data interpretation, and insight deliverables).
• Understanding how to get the best out of our CX platform partners (Medallia, Qualtrics) and their solutions and working with technical platform specialists to craft outstanding CX programmes.
• Understanding and knowing when to apply key CX analytical techniques and being confident and creative in how to weave in additional data sources to enrich the insight story being delivered to the client.
• Facilitating synthesis across primary, secondary, and client data sources to extract research-driven insight. Working closely with other Centre of Excellence teams, Client Director, and Client Leads (TI) to truly blend across the data sources.
• Having strong data confidence and proficiency ensuring insights are evidenced by high-quality data and resonate with clients.
• Knowing where to find reference material and specialists for extra support.

The skills & experience needed as Account Manager

Qualifications:

• Building positive client relationships that enable CX programme success and impact. Taking an active role in client interactions and, where relevant, leading these client relationships.
• Developing strong discovery skills to establish clarity of the client's brief, priorities, and objectives so that resources are organised to deliver this accurately and efficiently.
• Taking a key role in the delivery of insights to clients, including inputting into how best to deliver insight via our CX platform partners (Medallia, Qualtrics).
• Supporting commercial success within the domain through the application of the strategic offer in design, insights, and consulting.
• Supporting the CX domain strategic direction through contributing to new business sales.
• Supporting Client Director in achieving account/programme level commercial goals and delivery against strategic growth of the offer.
• Role modelling CX excellence throughout the business.
• Building & coaching robust specialist teams / Senior Client Execs / Trainee / Client Executives to deliver excellence in design, analysis, and consulting.
• Working to the domain best practice ways of working, utilising relevant tools and developing the team in the application of effective processes.
• Building collaborative and effective relationships with other domains and Platform partners.
• Developing and supporting the skills/knowledge of others; providing measurable feedback and driving accountability.
• Developing own skillset and expertise and continuously looking for ways to optimise.
• Knowledge of the Middle East market is a plus.
• Arabic speaking is a plus.

About the Dubai office

Dubai offers an exceptional living with world-class infrastructure, tax-free income, high-quality education, safe and secure family living with easy connectivity to any part of the world. There are more than 30 nationalities residing in Dubai, offering a unique cosmopolitan culture.

We offer visa sponsorship and assist with relocation support for this role.

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside groundbreaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever-shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority, and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers, and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Location

Dubai, Jumeirah Lakes Towers, United Arab Emirates

Kantar Rewards Statement

At Kantar, we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay-for-performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.

Kantar is the world's leading data insights and consulting company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.