Account Manager (AR Speaker)

As we build an agency for the future, we are looking for a freelance Account Manager to liaise between clients and the agency. Responsibilities include managing client relationships, understanding their needs, and ensuring the successful execution of campaigns.

About the Role

The Account Manager role has responsibility across the agency.

Leadership and Influence:

• Promotes our agency spirit and values.
• Ensures junior team members are meeting the expectations of the key contacts in resource/finance/one studio/creative.
• Able to identify internal issues and find solutions.
• Manages and leads delivery teams (producers, PMs, resource teams).
• Ensures all briefs are internally approved & available on time.

People and Team:

• Responsible for setting expectations of junior team members.
• Ensures consistency and accuracy in all team and client admin. Extreme attention to detail with zero tolerance for errors.
• Prioritises workload and resource to align with client expectations.
• Manages juniors with appropriate levels of direction, guidance, and support.
• Expert in a specific client business area or channel.
• Thorough understanding of the client's category and competitors.
• Confident in writing clear creative briefs for smaller projects.
• Demonstrates an understanding of multiple communications channels and how creative ideas need to be adapted.

Clients:

• Key client contact on specific briefs or area of the client business.
• Manages the client's agency experience to ensure they understand the process but don't feel it.
• Confident to take small briefs and challenge the client to get all the information needed to understand the business issue/problem.
• Proactively manages client expectations and finds solutions to issues.
• Ensures clients feel M&C Saatchi cares about their brand by surprising them each quarter.

Commercial/Growth:

• Ensures financial best practices are consistently delivered across the team when creating estimates, POs, invoicing, and managing WIP.
• Reviews monthly project reconciliations, manages resource usage, and suggests opportunities to improve margin.
• Clearly communicates expected monthly income on own projects.
• Ensures cost estimates are explained to and understood by the client.

Creativity:

• Passionate about our creative product and builds ideas with the creative teams.
• Confident in presenting and selling ideas to clients.
• Ensures client feedback is understood and articulated to creatives.
• Internal brand guardian and expert on consistency and execution.

About You:

A trusted and autonomous owner of client relationships, projects, and consistently exceeds expectations internally and externally.

You bring (required):

• Experience of working in an established and respected network advertising agency.
• Strong communication, organization, and strategic thinking skills.

As a bonus, you bring:

• Fun, energy, and passion for creative solutions.

You are:

• A lead and a strategic thinker.
• A team player and a talent magnet within the agency and industry.

What We Offer:

For the right team member, we will offer a competitive salary and benefits package which includes:

• Great holidays: 23 days annual holiday, plus birthday day off.
• Great flexibility: 4 days in office and Friday WFH, plus 10 days of working from anywhere in the world.
• Great benefits: private healthcare plan and perks.
• Great professional development: a mentoring program at global level and generous training budgets to support your career pathway.
• Great fun: a blended working culture and celebration days to socialise, bond, and learn together.

About Us:

We were born out of the need for strategic and brutally effective creativity in the region. With every successful campaign, we have grown, and cherry-picked the best professionals to work with us from all over the region and the world. In 2012, we opened our Abu Dhabi office and expanded our team with our Dubai office in 2016 and then our Riyadh office in 2023. From these offices, we manage a number of local and global brands across the Middle East and Europe. Brutal Simplicity of Thought is the creative philosophy of M&C Saatchi. It defines the way we work and the work we produce. We believe: It's easier to complicate than simplify. Simple ideas enter the brain quicker and stay there longer. Brutal Simplicity of Thought is therefore a painful necessity.

M&C Saatchi Group is a creative federation of companies who navigate, create, and lead meaningful change for clients across five specialist divisions connected through people, culture, data, technology, and creativity. M&C Saatchi Group aims to unlock new value for clients and leave a positive impact on the world.

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