Account Handler - General Insurance

Your Responsibilities

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

We are actively looking for 2 x Account Handlers to join the team in Abu Dhabi. The purpose of this role is to develop, manage, preserve, and enhance the relationship with and the service provided to clients. This role will also ensure overall core servicing standards are maintained, contribute towards expanded client service revenue goals, including assisting in the acquisition of new business when required.

Key Tasks And Responsibilities

• Identify a client's risk management objectives.
• Agree and implement a client service plan and annual timetable of visits appropriate to the size and complexity of the client, to build commitment, develop relationships and review our performance.
• Implement, monitor, and control the renewal procedure.
• Advise upon changes in perceived risk exposures.
• Co-ordinate the use of other Lockton specialist teams where required.
• Assist clients in the event of major claims and ensure overall claims service provided is to the agreed Lockton standards.
• Ensure that clients understand the Lockton cash collection terms and monitor and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
• Review with appropriate associates at the earliest opportunity, any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor, and oversee.
• Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
• Identify and progress new business leads.
• Provision of management information.
• Ability to manage and co-ordinate global insurance programmes and liaise with our partner network worldwide or local service providers, if applicable.

Qualifications

• Broking experience in the UAE market with both client management and market placement exposure on the main corporate lines such as PAR, CGL, WCEL, Money, FG, PI, CAR etc.
• Experienced in working in a fast-paced environment with very short TATs.
• Have good technical knowledge with the ability to explain the various policy terms and conditions to clients and to negotiate terms with insurers to the best interest of the clients.
• A minimum of 5 years of experience working as an insurance broker.
• Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
• Knowledge of the resources available within Lockton and how to source such services.
• An understanding of the relevant classes of business.