Account Growth Manager

Account Analysis and Strategy Development:

• Analyse account performance metrics, including revenue trends, credit utilisation, retention rates, and product usage;
• Develop and implement strategic account plans based on data insights to drive growth and maximise the potential of each account;
• Provide actionable insights to Account Managers to help them achieve revenue targets, optimise client engagement, and improve retention.

Collaboration with Account Managers:

• Work closely with Account Managers to align on growth strategies and revenue objectives for their respective client portfolios;
• Assist Account Managers in developing tailored strategies to improve client retention, increase credit utilisation, and boost overall account performance;
• Support Account Managers in client meetings by providing analytical insights and suggestions for optimising growth opportunities.

Revenue Growth and Credit Utilization:

• Identify opportunities for upselling, cross-selling, and expanding service offerings based on credit utilisation and client needs;
• Monitor and drive credit utilisation, ensuring clients are maximising their investment in the platform and receiving value from their services;
• Coordinate with Account Managers to improve underperforming accounts, focusing on increasing product adoption and revenue generation.

Account Planning and Retention Management:

• Develop comprehensive account plans that include revenue targets, client needs assessments, credit usage tracking, and retention strategies;
• Work with Account Managers to identify accounts at risk of churn and proactively implement strategies to retain these clients;
• Ensure retention goals are met by analysing client satisfaction and addressing any issues that may impact client loyalty.

Performance Monitoring and Reporting:

• Regularly monitor key account metrics, including credit utilisation, product usage, renewal rates, and overall revenue contribution;
• Prepare detailed reports and dashboards to track account health and performance, highlighting areas for improvement and growth;
• Communicate findings to Account Managers and senior leadership, providing recommendations on how to achieve growth and retention objectives.

Client Engagement and Support:

• Work closely with Account Managers to engage clients in discussions around maximising the value of their services;
• Provide clients with insights on how they can improve credit utilisation and better leverage the platform to meet their business goals;
• Support client renewals by ensuring the Account Managers are equipped with relevant data and strategies to negotiate effectively.

Continuous Improvement and Feedback Loop:

• Collaborate with internal teams, including product, sales, and customer success, to ensure alignment on account strategies and client needs;
• Provide feedback to internal stakeholders based on client and account performance data, helping to improve products and services;
• Continuously refine and optimise account management strategies to drive better results across revenue, retention, and credit utilisation.

Desired Candidate Profile:

• A minimum of secondary education. A bachelor’s degree is preferred.
• A valid UAE license is required.
• 3+ years of proven experience in account management, business development, or growth strategies;
• Experience in developing strategies to increase utilisation, engagement and satisfaction.
• Ability to develop and implement data-driven account plans focusing on revenue growth, retention, and credit utilisation;
• Proficiency in analysing complex client accounts, leveraging data and using metrics to identify growth opportunities and optimise client strategies.
• Understanding of customer success best practices, including proactive issue resolution, retention tactics and churn prevention;
• Strong analytical skills;
• Excellent coordination and communication skills to effectively work with Account Managers and internal stakeholders;
• A strategic thinker who can align account management efforts with broader business objectives;
• Analytical mindset. Comfortable with data, able to analyse complex information and use insights to drive client decisions and account strategies;
• Invested in client success, with a genuine desire to understand their needs and provide tailored solutions that add value.

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.