Account Executive - Transguard Workforce Solutions (HQ)

Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Account Executive to join our Transguard Workforce Solutions team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope: The Account Executive is responsible for acting as the day-to-day point of contact for the delivery of the HR services to the assigned key accounts, working with the Account Manager & Senior Manager. Ensure the customers' expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

Financial

1. Coordinate with payroll and billing team to ensure accurate and on-time payroll processing and invoicing across all client accounts managed.
2. Contract profitability review & identifying areas of growth within their client accounts.
3. Basic understanding of revenue and costing to be able to draft costing sheets.
4. Identifying new business opportunities within existing accounts and pitching additional services to clients.

Customer

1. Drafting, reviewing, and negotiating client contracts, annexures, and addendums under the supervision of the Account Manager.
2. Developing and maintaining relationships with clients to understand their staffing needs to provide tailored solutions and meeting clients regularly.
3. Provide excellent customer service by ensuring day-to-day operations are delivered within the agreed timeframes and sharing updates/trackers while following internal processes and compliance.
4. Work closely with support teams to ensure the smooth delivery of the following HR services to the end client: recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.

Process

1. Understand and coordinate the day-to-day running and maintenance of each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and establishing/monitoring Key Performance Indicators (KPIs) for the contracts.
2. Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, ad hoc requests, visa cancellations, and passport and residence visa expiry and keep close attention to their immigration status and potential absconders.
3. Liaise with Payroll team for salary and full & final processing as per agreed timelines.

Innovation

1. Keeping up to date with industry trends and competitor activities to stay ahead in the market.
2. Problem-solving for any issues which may arise or any areas of potential risk and highlighting to the line manager as necessary.
3. Solution-oriented and ability to provide insights into continuous improvements for smoother workflow.
4. Participate in Continuous improvement initiatives to bring efficiency and savings.