Account Executive

This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees' professional and personal development.

As a member of the Account Management team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, and Product to deliver campaigns and best in class service for our clients. This is an international account management role where you will have the opportunity to connect and collaborate with our global teams, presenting a fantastic opportunity to gain a holistic view of the business and how it works.

As an Account Executive, you will manage your own patch of clients whilst also shadowing an Account Manager on their portfolio of larger clients. This will present an opportunity to develop your skills and work on some of our biggest and most innovative accounts.

Your main responsibilities will include:

Client Service:

• Deliver consistent, reliable, and friendly service for all MiQ clients
• Ensure campaign operations are seamless
• Resolve client issues quickly and without fallout
• Support on client entertainment where appropriate

• Pre-campaign:
• QA of pre-campaign documents
• Project manage the build of creative assets & other campaign setup requirements
• Manage creative tag trafficking

• Request and deliver screengrabs
• Ensure client reporting is set up
• Monitor pacing and performance of campaigns and request upweight of activity where appropriate

• Manage and deliver post-campaign reporting and insights
• Manage re-booking of BAU activity

• CRM (Salesforce) - IO management & understanding of Sales pipeline
• Obtain PO details to enable smooth client billing
• Reconciliation of bookings
• Investigation and resolution of invoice queries
• Support on the above across Account Manager's accounts

• Frequent client communication: email, phone/video, and face-to-face
• Tracking & upwards communication of campaign issues
• Ad-hoc communication with third-party providers

• Implementation of tracking pixels
• Knowledge of Tag Management Systems (GTM, Tealium)
• Troubleshooting campaign issues when they arise

• MiQ's product suite - USPs & activation requirements
• Industry trends and impact of these on MiQ as well as the wider digital landscape

• Minimum 1 year in an advertising/media agency or owner (or similar)
• Working in a team environment
• Client-facing and/or customer service experience
• Account Management / Client Services / Sales Support / Ad-Ops background

• High attention to detail
• Reliable
• Extremely organised
• Proactive
• Willing to learn
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude that fosters energy, drive, and enthusiasm within the business
• A dream to grow your career as the company scales

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• 6 months fully paid parental leave for all new mothers, fathers, and adoptive parents
• Private health cover for you and your family
• 25 days annual leave plus bank holidays
• 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
• Lump sum life insurance paid to the person of your choice
• Referral bonus scheme
• Annual complimentary return flight to country of origin