Accommodation Assistant

• Minimum diploma or degree in a relevant field.
• Previous experience in a similar administrative or accommodation management role within a school or facilities services environment.
• Familiarity with property management and housing regulations is an advantage.

Job-Specific Knowledge & Skills:

• Fluent in English (both written and oral), Arabic is a plus.
• Strong organizational and multitasking abilities with keen attention to detail.
• Ability to handle pressure and execute tasks in a timely manner.
• Excellent interpersonal skills and the ability to communicate effectively with tenants and external service providers.
• Ability to work independently, with excellent problem-solving skills.
• Basic knowledge of facilities management, health and safety regulations, and local government compliance matters.

Key Responsibilities:

Accommodation Management:

• Manage the allocation and arrangement of staff accommodation, ensuring compliance with school policies and Aldar Education's housing regulations.
• Handle staff accommodation requests, coordinating with the housing committee and managing move requests.
• Negotiate terms and conditions with property management companies, ensuring that all agreements are in line with school policies.
• Oversee the procurement, refurbishment, and timely delivery of furniture for staff accommodations.
• Conduct check-in and check-out inspections, ensuring that accommodation is maintained to the highest standards.
• Coordinate with management agents for repairs, maintenance, and contract renewals related to staff housing.
• Supervise the cleaning, landscaping, security, and utilities management for leased accommodations.
• Address tenant complaints and liaise with relevant service providers to resolve issues promptly.
• Facilitate apartment orientation, key handovers, and inventory management for new staff members.
• Manage the offboarding process for vacating staff, including bill cancellations and accommodation inspections.
• Ensure that vacated apartments are cleaned, maintained, and ready for reallocation.
• Maintain an updated housing log and timeline for accommodation-related activities.

General Operations:

• Act as the primary point of contact for staff tenants to report accommodation issues and concerns.
• Respond to housing-related email requests and inquiries from staff in a timely and professional manner.
• Coordinate with external service providers to ensure the smooth operation of accommodation-related services.

Health, Safety, & Compliance:

• Ensure that all staff accommodations are maintained in accordance with health and safety regulations.
• Support the Facilities team in monitoring compliance with local government regulations and Aldar Education policies.
• Ensure all accommodation-related audits and inspections are carried out promptly and effectively.