Abu Dhabi - Operations Executive

We have an exciting opportunity to join Inchcape Shipping Services.

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over , professionals, spread across plus countries and in over offices to help our partners connect to a smoother, smarter ocean. We empower our people, and our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

We Are Inchcape

Business Need / Purpose of Role

Role - Operations Executive - Cruise & Non-Cruise

Location - Abu Dhabi, United Arab Emirates.

Reporting - Operations Manager.

The Operations Executive - Cruise & Non-Cruise shall be responsible for ensuring seamless and memorable cruise experiences for guests through efficient coordination of all operational aspects. The incumbent shall also handle end-to-end commercial vessel calls from appointment to invoicing related activities during the off-cruise season.

Objectives & Measurement – Key Responsibilities

Cruise Operations Berth & Port Management:

1. Coordinate berth bookings and follow-up with terminals and marinas.
2. Manage online port information and optimize data for efficient operations.
3. Monitor invoices and ensure timely submission from terminals.
4. Handle Proforma Disbursement Accounts (PDA) and Final DA (FDA) with cross-checking and online updates.
5. Manage pre-funding and cost control measures.
6. Coordinate arrangements for visitor/supplier passes, API updates, and crew logistics (travel, hotels, transfers).
7. Coordinate for any vessel logistics/deliveries as per schedules.
8. Address any medical concerns reported from the ship in a timely manner, liaise with the port and medical service providers to facilitate medical attendance.

Commercial cargo vessel operations during off-cruise season:

1. Coordinate with the enquiry team prior to handover of the vessel call appointment.
2. Coordinate with vessel operators to receive arrival schedules and cargo manifests.
3. Arrange berthing allocation, pilotage, tugboat services, and other necessary pre-arrival logistics.
4. Liaise with port authorities, customs, and immigration officials to ensure a smooth arrival process.
5. Oversee cargo loading and discharging activities, coordinating with stevedores and terminal operators.
6. Monitor cargo movement and ensure adherence to safety regulations.
7. Facilitate communication between the vessel and cargo interests (shippers, consignees, charters, owners, etc., as needed).
8. Prepare and handle all necessary port documentation, including cargo declarations, customs forms, and ship's arrival/departure reports.
9. Generate reports for the vessel operator on cargo operations, expenses, and port fees.

Customer Service & Compliance:

1. Coordinate with stakeholders (cruise lines, ports, vendors) for smooth itinerary planning and customer service.
2. Ensure compliance with customs, marine & passenger regulations, and safety protocols (QHSSE).
3. Address any concerns or issues that may arise during the port call.

Compliance & Safety:

1. Ensure strict adherence to all maritime regulations, safety protocols, and environmental standards.
2. Monitor port movements/line up/congestion and weather conditions and implement necessary precautions to safeguard personnel and cargo and vessel turnarounds.

Reporting & Data Integrity:

1. Generate monthly progress reports and ad-hoc reports as required.
2. Ensure data entry accuracy in applications and systems, meeting KPIs and company standards.

Teamwork & Documentation:

1. Collaborate effectively with colleagues in cross-functional departments viz account & DA processing and support them in meeting customer needs.
2. Assist with verification and submission of necessary documentation.

Knowledge, Skills, and Abilities

1. Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
2. Ability to communicate verbally/writing in a clear and concise manner.
3. Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
4. Good interpersonal relationship in managing people/subordinates, planning, organizing.
5. Excellent attention to minute details.
6. Self-driven, organized, good communication skills.
7. Strong planning and coordination skills.
8. Strong Problem Solving & Analytical Skills.
9. Excellent Time Management Skills.
10. Having a global perspective and possess a progressive thinking skill.

Education, Qualifications, Certifications, and Licenses

1. Years’ experience in cruise operations, with excellent exposure in commercial cargo vessel operations, bulk-break bulk cargo, liner & offshore vessels.
2. Having a good knowledge of customer base and their requirements.
3. Relevant experience of working within a Shipping Agency Industry.
4. Experience of working to pre-defined processes and procedures and delivering work in accordance with SLA (Service Level Agreements).
5. A Valid UAE driving license would be an added advantage.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

1. A place to grow your career - We’ll help you set big goals and exceed them.
2. Competitive salary package and performance-based bonus scheme.
3. Premium medical health insurance coverage.
4. Work with talented, committed, and supportive teammates.
5. Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.