Company: ASCO UK Limited
Employment Type: Full Time/Permanent
M-F 8am-5pm, 40 hrs/week, role eligible for hybrid working, 3 days in the office/2 days from home.
Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will provide support to management including with recruitment and training, motivate the team and support their development.
Responsibilities include to:
•Answer team member questions, provide resolution to team member queries, and oversee team member work as regards quality and guideline compliance.
•Ensure company brand materials and physical working spaces meet and exceed company presentation standards.
•Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
•Deliver the operational day to day management of the Customs and Freight Forwarding team.
•Assist the Customs Manager with internal and external training.
•Attend client meetings alongside the Customs Manager and maintain and manage Client KPIs.
•Contribute to department cost management and profit and loss forecasting.
•Ensure client compliance with customs legislation.
Minimum Competencies (Skills, Knowledge and Behaviours)
•Strong technical customs knowledge
•Experience in a team lead/supervisory role
•Well-developed influencing, motivational and leadership skills
•Experience in training/coaching/developing others
•Self-motivated and results focused.
•Strong relationship building and communication skills, both verbal and written
•Customer service focus, presenting a positive Company image through quality customer engagement
•Dangerous Goods Awareness
•Knowledge of freight forwarding/logistics
Minimum Qualifications
•Educated to National 4/5 level or equivalent
•Dangerous goods by air (IATA)
As you would expect from a highly progressive company, an attractive remuneration package is available to the successful applicant.
When applying, your CV should include your current/most recent employment, which clearly demonstrates examples of the skills and behaviours required for the above role.
Equity, Diversity and Inclusion (ED&I)
ASCO is committed to supporting and promoting Equity, Diversity & Inclusion (ED&I). This commitment is embraced by our Group Board and our Management Board and informs all of our activities and their impact on our customers, employees and our stakeholders.
Closing Date:
28/05/2024
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